成都招聘

Responsibilities

? Track all IT Incidents and requests for the CN office ensuring closure is confirmed locally and reported back to central IT
? Engage with the appropriate vendor support and IT Teams to ensure resolution of problems
? Be fully available 24x7x365 for emergency interruptions of IT Services to the CN office
? Installation and support of up to 60 PC’s and Users across varied hardware platforms
? Provide a customer focused service in line with the agreed IT service levels
? Perform routine backup tasks, including tape lifecycle and verification
? Network administration such as patching new PC’s and cabling
? Supporting the Central RTS IT team with any onsite requirements needing physical intervention or testing both in and out of hours
? Flexible to different working times to meet business needs
? Create work instruction documentation as and when required
? Provide full asset tracking of all CN IT and Telephony related HW/SW configuration items
? Provide a single point of contact for any site related IT or Telephony issues
? Provide printer support and maintenance
? Undertake any other duties as reasonably required by the Company
? Be the SPOC for CN IT Change ensuring 100% adherence to the process and that all checks, blackout plans and tests are reviewed with the SDM and Operational Management team
? Through the central IT team, review maintain and communicate the forward schedule of change with the CN Management team
? Ensure that new Incident and requests are captured daily through the incident management system (ServiceNow)
? Ensure that the required external/internal reports are provided in a timely manor
? Ensure policies are followed for IT resource usage

Knowledge and Skills

? Experience in delivering Desktop Service
? Excellent communication skills and written communication skills (in both Chinese and English)
? Ability to articulate observations made within the IT arena
? Effective and accurate documentation
? Ability to problem solve through analysis and on-going feedback
? Achieve results through knowledge, empathy and commitment to excellent customer satisfaction.
? Analytical skills
? Structured approach to working and the ability to manage daily workload with little supervision.
? Knowledge of IP telephony
? A minimum of 12-18 months experience in a Technical support or similar role
? Good network diagnostic skills
? Basic Sysadmin skills
? Work well in a busy team, being quick to learn and able to deal with a wide range of issues
? Ability to assess and prioritise faults and respond or escalate accordingly

Experience/Qualifications

? 1-3 years related field working experience.
? Fluent in both Chinese and English
? Basic Linux CLI skills
? Experience of the Contact Centre Industry.
? Extensive knowledge of supporting Windows XP, Microsoft Office (2003 & 2007) (Preferably MCP in XP and MOUS in Office)
? Experience of Active Directory Administration
? Knowledge of supporting various models of Office Printers
? Hardware, software and applications support
? Proven Quality or Assessment skills
? Familiar with installation and troubleshooting of Cisco network equipment. (Preferably CCNA)

RTS（餐厅技术服务公司）创立于2007年，是全球麦当劳餐厅的专业IT技术服务供应商。我们及我们的前身公司，已经为麦当劳的餐厅系统提供高品质IT服务超过25年。
RTS (Restaurant Technology Services LLC) was formed in 2007, we professionally provide IT support service to McDonald’s restaurants world-wide. We and our predecessor have a 25+ year history working with the McDonald’s system.

RTS不只是普通的技术服务台。我们关注于全面地改善餐厅的技术系统，提供包括技术服务台服务、帮助诊断和从根本上解决故障的问题管理服务、远程监控服务、自助工具服务以及资产管理服务。
我们为服务于麦当劳而骄傲，为“成为值得信赖的技术支持供应商”这一愿景而奋斗。
Restaurant Technology Services LLC is more than just a Help Desk. We focus on improving the overall health of McDonald’s system, providing IT support services that include Help Desk services, problem management to diagnose and resolve root cause issues, remote monitoring, self help tools and asset management.
We proudly serve the McDonald’s system, working at our utmost to be “trusted to make technology work”.