北京招聘

The position will manage all aspects of Cargo Operations including freight and mail handling, data entry, scanning and running

· Focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines

· Ensure consistency on operational, service and product delivery

· Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards

· Develop and support standard work and continuous improvement processes

· Oversee and support the performance of a vendor, team, zone or cell

· Focus on performance issues with the goal of changing co-worker and vendor behavior

· Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements

· Serve as subject matter expert on safety, service and procedures

Responsibilities:

Team Leadership Activities

· Engage front-line co-workers and vendors to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications

· Engage and recognize external customers

· Monitor front-line co-worker and vendor behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards

· Monitor the performance of the vendor, a team, zone or cell, taking actions as necessary, to ensure daily goals are met

· Assess and delegate the appropriate work tasks to Vendor Management and Service Directors/Leads

· Identify issues and engage in structured problem solving to assist front-line co-workers and vendors in accomplishing work

· Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards

· Develop and implement standard work and continuous improvement processes

· Set expectations with co-workers and vendors with regard to performance standards including consistent and outstanding delivery of service and product

· Provide front-line co-workers and vendors with regular coaching, feedback and recognition, as appropriate

· Develop skills of front-line co-workers and vendors by coaching on performance, as it relates to customer service and products

· Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts

· Serve as a subject matter expert on service and procedures

Performance Management Activities

· Develop actions plans to affect behavior change (e.g. dependability, overall job performance)

· Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently

· Identify, address and issue appropriate and timely corrective action in accordance with guidelines

· Conduct ""routine"" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues

· Recognize and document excellent performance

· Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers

· Participate in peer, safety and accident review boards

· Confront and address inappropriate behavior and performance issues with specific feedback

Administrative Activities

· Meet Cargo budget targets

· Manage Cargo Supply inventory and ordering

· Manage ULD inventory and supplies

· Manage RFS

· Subrogation Cargo Claims and Fines to the accountable party

· Mitigate Cargo fines

· Maintain the station DRS Page to ensure it is up to date

· Partner with Corporate Real Estate, local airport authorities and building maintenance to manage the Cargo facilities

· Partner with Ground Equipment Maintenance to manage Cargo ground equipment

· Partner with the vendor and IT to ensure vendor has hardware, software and access to UA proprietary systems"

Audit vendor compliance of regulatory policies such as:

· Training

· Safety (OSHA)

· Security (TSA)

· Customs (CBP)

· Government Affairs

· Dangerous Goods (FAA)

· Accounting and Financial Controls (SEC)

· UA defined policy and procedure (FAA)

· Audit vendor contract compliance to ensure the vendor is meeting the work scope of the contract

· Audit vendor performance to ensure defined SLA are being met

· Audit vendor invoices

Education

· High School Diploma required

· Bachelor's degree or at least 4 years relevant work experience required

Knowledge/Skills

· Business Acumen/Continuous Improvement required

· Customer Focus required

· Conflict Resolution required

· Accountability required

· Teamwork required

· Engagement/Motivation required

· Safety orientation required

· Planning/multi-tasking required

· Strong written and oral communication skills required

· Must be fluent in English and Chinese (written and spoken)

· Fluency in other Asia Pacific languages a plus

· Proficient in IT systems and common software appropriate to work group required

· Must be prepared to travel up to 50% of time

Experience

· Experience leading and influencing a team required

· Customer service experience required

· Conflict resolution and decision making, with the ability to lead required

Other

· Must be legally authorized to work in China/Hong Kong for any employer without sponsorship

· Successful completion of interview required to meet job qualifications

· Reliable, punctual attendance is an essential function of the position

Salary Scale:

To be determined, competitive with local market pay for similar roles.

Working Hours:

Successful applicant must be prepared to work outside normal office hours and travel as required occasionally according to company and operational needs.

All persons who are interested and qualified for the above mentioned vacancy are kindly requested to submit the application letter, together with current Curriculum Vitae, photo for the attention of Human Resources Dept. via email to pekhr@united.com .

Closing date for all application is: May 31, 2015.

About United in China


Commencing service to China in 1986 as the first U.S. carrier to launch nonstop services between China and the U.S, United has flown between the U.S. and China for 25 years. As a global carrier with an extensive trans-Pacific network, United offers most nonstop trans-pacific routes between China and the U.S. with daily nonstop flights from Beijing to Washington D.C., Chicago, San Francisco and New York; from Shanghai to Chicago, San Francisco and New York; and from Hong Kong to Chicago, San Francisco and New York. With the launch of a new, daily, nonstop service between Shanghai and Los Angeles on May 21, 2011, United offers 11 daily nonstop flights between China and the U.S. In addition, United operates daily nonstop flights from Hong Kong to Singapore and Ho Chi Minh City, as well as twice-weekly service between Hong Kong and Guam. All flights to China are operated by B747-400 or B777 aircraft.

We would like to invite applications for the following position in Beijing and Shanghai:

Position: Manager-Marketing, China

           
All persons who are interested and qualified for the mentioned vacancy are kindly requested to submit their application letter, together with current Curriculum Vitae for the attention of Human Resources Dept. at Human Resources, C/D1 Unit, 15^th Floor, Tower A, Gateway, No. 18 Xiaguanli, North Road, East Third Ring, Chaoyang District, Beijing 100027, China. Fax: (8610) 6364 5636. Email: PEKHR@united.com


Please write your resume in the email body. Do not attach any files.
Please be noted that telephone inquiry or personal visit will not be received.