郑州 [切换城市] 郑州招聘郑州客服及技术支持招聘郑州客服总监(非技术)招聘

Center Operations Director for Adult School

上海仕达富新桥人才资源有限公司

  • 公司规模:50-150人
  • 公司性质:外资(非欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)  中介服务

职位信息

  • 发布日期:2012-08-09
  • 工作地点:佛山
  • 招聘人数:3
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服总监(非技术)  

职位描述

Key Responsibilities:

The specific responsibilities of the Center Operations Director include:

· Lead the management team in the Center including the Director of Studies, Service managers, study advisors and others to create a highly motivated service organization

· Manage all service functions to ensure the Center is full of happy students

· Manage the school budget with a close eye on cost control

· Interface with the Center Sales Director and regional teams, including the regional Student Services director (on booking and operating processes), Academic director (on materials and teaching operations), Finance teams (on monthly reporting and payroll), Real Estate manager (on larger maintenance and construction issues), Marketing director and an IT Coordinator.

· Lead training activities to ensure efficient and high quality production of academic programs and service processes.

· Manage scheduling efficiency and customer service processes, ensure prompt follow up to customer service issues

· Oversee all equipment installation, cleaning staff management and facility maintenance, to ensure high quality Center image.

· Participate in regional management meetings, discussions and contribution to strategic direction of the region. Constantly come up with ways in which the Center systems can be improved, develop and implement proposals

· Monitor adherence to Co. operating policies and administer disciplinary system

· Oversee payroll and bonus calculation and allocation as appropriate

· Act as a leader and role model for the Center

· Create as many "Co. student evangelists" as possible to spread the word on the Co. system


Candidate Background:

7-10 years work experience and at least 3 years on senior management position in fast-paced growth environment, preferably in service industry. Had independently handled overall management and experienced work with people from different culture.

Essential Skills/Experience:

l Strong interpersonal skills and proven track record in team leadership and management.

l Previous experience in service team training and system building.

l Detail-oriented and able to manage complex multifaceted organization.

l Can work under pressure and remain creative, solutions-oriented and self-motivated.

l Good people skills; able to hire, train and monitor staff.

l Good computer skills, including MS-Office.


Essential Education: Bachelor degree or above in business management or related.


Travel Required: Some travel in China region.

公司介绍

Faro Recruitment (上海仕达富新桥人才资源有限公司)协助客户招募专才,为各省市的跨国及本地企业提供专业招聘及外包服务。

让您轻松省掉高达四分之一的招聘费用,直接助您赢利持续提升。

我们创立于1981年,是一家国际性人力资源服务供应商,其业务遍及亚太地区﹑欧洲﹑大洋洲和美洲。于2002年成立上海仕达富新桥人才资源有限公司,国内业务现扩展至广州﹑北京﹑苏州和深圳。在过去的28年里我们高速成长,并制定规划来扩大我们的业务版图。凭着全球超过80多个办事处和约1000名的员工,我们建立了以各种专业人才为目标的纵向市场定位。多年来,我们专注为500强跨国公司和各中小企业提供以下服务:
 
●高管猎头 ●商业人才 ● IT 人才 ● 工业人才 ● 日语专才 ● 人力资源外包 (RPO) ● 雇员派遣外包 ● 薪资管理服务 ● 特别营销服务


Faro Recruitment assists our clients with Talent search, Recruitment, Temporary, Outsourcing and total RPO.

Typically saving 25% of your staffing cost, which go directly to the bottom line.

The best way to improve business growth and morale is to hire quality talents, and turn them into your own asset. Faro Recruitment assists you in 360 degree staffing needs in China, Hong Kong and Asia Pacific. Our unique operation process can be customized to match whatever processes you have in place, this explains our clients range from Premier Financial Service Providers, Luxury Fashion Houses to FMCG giant.

Our Specialized Divisions:

● Executives Talents ● IT Talents ● Commercial Talents ● Industrial Talents ● Japanese Talents ● Outsourcing ● On-Call
 

联系方式

  • 公司地址:天河区林和西路161号中泰国际广场A塔18楼1801室
  • 邮政编码:510610