Q-KAM
海拉(上海)管理有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：汽车
职位信息
- 发布日期：2012-08-23
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：其他
职位描述
QKAM
Responsibilities:
A Support for customers
1. Support for specified customers as a central contact for customers and Hella internally, in quality-related issues, in cooperation with sales.Participate in customer calls for the purpose of discussing the quality situation and, with that, related contexts.
2. Plan, prepare, and conduct visits to the customer.
3. Receive and process quality questions, quality problems, as well as customer wishes and customer needs in the area of quality. In addition, work out the tasks resulting from these in cooperation with the appropriate departments.
4. Carry out fault analyses at 0-km and field failures, evaluate the results, and decide whether the fault was that of the customer or Hella
5. Process, coordinate, and manage international, cross-plant issues.
B Evaluate and analyze
1. Carry out, analyze, and interpret general and quality-relevant statistical evaluations such as NQE, CLR PPM, and WR. Create reports and information for internal and external sites.
2. Show negative developments and focus problems in the NQE, CLR PPM, and WR. Initiate improvement projects in the appropriate companies and plants, based on the determined device or fault focus areas. Follow the progress and efficiency of the project
3. Monitor the customer portals continuously; analyze and monitor the quality situation. Interpret / analyze data; initiate and manage actions
C Develop further the QPC roles
1. Train the QPC in all customer-related issues (contractual contents, agreement with customers, e.g., QSV, customer portals, etc.)
2. Conduct regular meetings for the quality situation with the QPC (structure and maintenance of the network)
3. Conduct audits to ensure the implementation and efficiency of measures from complaints; ensure and pursue the implementation of "lessons learned" across the plants.
4. Lead projects in key issues with (if necessary) QPC technical management in the Hella companies / plants
D Escalation / reporting
1. Step in when escalations occur and conduct "troubleshooting"
2. Ensure that the management of areas and companies, as well as quality management, are reported to and well-informed.
Qualifications:
1. Graduate engineer (Dipl.-Ing.) in mechanical engineering (university of applied sciences)
2. Graduate engineer (Dipl.-Ing.) in electrical engineering (university of applied sciences)
3. English, fluent spoken and written
4. More than 5 years job related experience
5. Negotiations / meetings, quality management, PC use, project management and statistical analysis methods skills
Responsibilities:
A Support for customers
1. Support for specified customers as a central contact for customers and Hella internally, in quality-related issues, in cooperation with sales.Participate in customer calls for the purpose of discussing the quality situation and, with that, related contexts.
2. Plan, prepare, and conduct visits to the customer.
3. Receive and process quality questions, quality problems, as well as customer wishes and customer needs in the area of quality. In addition, work out the tasks resulting from these in cooperation with the appropriate departments.
4. Carry out fault analyses at 0-km and field failures, evaluate the results, and decide whether the fault was that of the customer or Hella
5. Process, coordinate, and manage international, cross-plant issues.
B Evaluate and analyze
1. Carry out, analyze, and interpret general and quality-relevant statistical evaluations such as NQE, CLR PPM, and WR. Create reports and information for internal and external sites.
2. Show negative developments and focus problems in the NQE, CLR PPM, and WR. Initiate improvement projects in the appropriate companies and plants, based on the determined device or fault focus areas. Follow the progress and efficiency of the project
3. Monitor the customer portals continuously; analyze and monitor the quality situation. Interpret / analyze data; initiate and manage actions
C Develop further the QPC roles
1. Train the QPC in all customer-related issues (contractual contents, agreement with customers, e.g., QSV, customer portals, etc.)
2. Conduct regular meetings for the quality situation with the QPC (structure and maintenance of the network)
3. Conduct audits to ensure the implementation and efficiency of measures from complaints; ensure and pursue the implementation of "lessons learned" across the plants.
4. Lead projects in key issues with (if necessary) QPC technical management in the Hella companies / plants
D Escalation / reporting
1. Step in when escalations occur and conduct "troubleshooting"
2. Ensure that the management of areas and companies, as well as quality management, are reported to and well-informed.
Qualifications:
1. Graduate engineer (Dipl.-Ing.) in mechanical engineering (university of applied sciences)
2. Graduate engineer (Dipl.-Ing.) in electrical engineering (university of applied sciences)
3. English, fluent spoken and written
4. More than 5 years job related experience
5. Negotiations / meetings, quality management, PC use, project management and statistical analysis methods skills
公司介绍
Pacesetting. Passionate. Together. Since 1899, HELLA, one of the top 40 automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, more than 40,000 employees worldwide are committed to this with passion, know-how and innovative strength.
联系方式
- Email：tina.cai@hella.com
- 公司地址：地址：span同安