郑州招聘

Job Title: 中国区技术支持经理
Reports To: (Title) 中国区服务总监
Group/Division: 中国区服务部
Position Location: (City) Shanghai
Number of Direct Reports: 6

Position Summary:

领导CTS团队负责中国地区所有产品的一线技术支持和解决方案，为所有中国区服务团队提供完整的培训计划、提高一线工程师的技能水平，与各部门协调解决一线技术问题并提供解决方案。

Key Duties and Responsibilities:

优化一线的技术问题提交以及未解决问题的升级提报流程
优化技术问题解决流程及升级提报流程；
确保为一线提供及时专业的技术支持；
更新及解决Critical list，并落实解决方案；
确保产品质量问题的及时反馈；

跨部门沟通协调
与服务运作、物流协调确保一线支持
与工厂有效沟通Level2问题的提报流程
与IT及供应商协调，确保软硬件问题的及时解决
与Sales，Marketing及Finance保持有效的协调

技术文档管理
确保Knowledge Base的持续更新；
认可新产品、新技术准备及文档发布；
核实技术指令的发布；
审核客户所需的技术报告；
明确技术文档的权限管理和发布；

项目管理和实施
项目可行性研究和计划制定；
部门协调与沟通；
项目流程管理、运行、控制和具体实施；
项目评估及移交计划；

团队与技术管理
新员工培养计划制定和实施；
管理和支持团队成员日常工作；
构建产品技术支持团队；
组织跨部门技术小组，进行技术交流；
有效落实技术方案在一线的推广；


Minimum Requirements/Qualifications:

Master degree is preferred, majored in computer science, industry automation, mechanical and electronic engineering.
At least 8 years of relevant technical support experiences, over 3 years team management experiences, and over 3 years of engineering development experience.
Strong mechanical related knowledge & skills.
Strong technical leadership with proven experience on technical operations and management
Good interpersonal skills, has the ability to handle stress, strong problem-solving skill and project management skill.
Good oral and written communication skills in both Chinese and English, English communication with vertical chain of matrix organization – field services, L2/L3 technical support teams.
Preferable trained with six sigma concept.
if you are interested in this opportunity, please send your updated CV to me:celia.wu@eagleconsulting.cn

We are a boutique staff selection firm specialized in automotive, electrical/electronics, chemical, mechanical, engineering sectors. Our consultants and researchers all possess active track record in the staff selection business. We have continuously and successfully served multinational and sizeable local enterprises for their recruitment needs.
 
Our market positioning is clear that we are good at identifying middle level management and professional staff. We believe that a strong middle level is the key of business sustainability and development for all companies. Our years of experience in the staff selection industry give us thorough understanding on how to match the needs of employers and the advantages of candidates. We provide “no-frills” while focused services that is time and cost effective to both employers and ourselves.
 
We are in association with Recruit Holdings; a Hong Kong listed company that operates ***************, a leading recruitment portal in Shanghai. The shared resources enable us to access to a broader spectrum of candidates.