郑州招聘

Position Title    :  E-Commerce Back-End Operation Specialist

    

Department     :  E-Commerce

    

    

    

Duties and Responsibilities:  

    

    

l  Order management and return management for stores in new platforms (including Tmall store)

    

l  Stock & logistics coordination between vendor and our logistic department for new platforms

    

l  Delivery performance check, delivery cost validation and control for both JD and Tmall Store

    

l  Handle complaints, monitor the call center activity to improve the user experience for new platforms including JD and Tmall Store

    

l  Monitor and improve the online chat CSR satisfaction for official website

    

l  Finance and Accounting reconciliation of new platforms including JD and Tmall Store

    

l  Monitor the operation related service level of vendors and push for improvement

    

l  Monthly payment check and handling for operation part of the vendors for both JD and Tmall store

    

l  Other operation tasks concerning stores in new platforms

    

    

    

Qualifications:

    

l  Bachelor degree, at least 1-2 years related experience in operation, Logistics, Call Center, or related disciplines, experience with Tmall or JD store preferred

    

l  Strong communication and coordination Skills 

    

l  Good team spirit, with a good sense of responsibility

    

l  Capable of handling multi-tasks

    

l  Good problem-solving ability

    

l  Can work under pressure

    

l  Good command of written English

    

l  Proficient in Microsoft office (Word, Excel, and PowerPoint)

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