Customer Service Coordinator
波士胶(上海)管理有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2019-06-08
- 工作地点:上海-闵行区
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:大专
- 职位月薪:0.8-1万/月
- 职位类别:客服专员/助理 商务助理
职位描述
1. Timely & accurate sales order processing, incl. sales order review and confirmation, price verify, credit status checking, order booking and so on.
2. Follow up planning with plant , send order confirmation to customer as per SLA agreed.
3. Follow up production progress, e.g. PO confirmation, credit status and price review, customer special requirements…etc.
4. Monitor customer consignment stock, arrange stock transfer timely and responsible for regular stock counting
5. Follow up customer over limit and overdue and solve credit block issue together with Sales and Finance
6. Prepare docs and send shipping instruction, incl. Imp & Exp shipment and domestic transportation. Follow up shipping status, send relevant docs to customers and solve any discrepancy.
7. Follow up Sales rebate review and implement as per agreement and DOA
8. Clean billing block issue and maintain delivery precision report as per SOP
9. Support new product launching plan (FOC samples, customer special requirement for package solutions)
10. Update product price list in SAP
11. Support for Customer Complaint, coordinate with relevant department for responsibility assignment, following the investigation report and feedback to customer, implement compensation process basing on DOA
12. Coordinate Master Data maintain, such as new trading goods product, extend trading goods product/customer information.
13. Summarize daily operation tips, and support SOP continuous improvement
14. Support supplier evaluation request
15. Weekly CS KPI update as per assignment and sharing plan
16. Weekly or monthly Sales Report, such as sales volume, samples,KA reports,OTIF,Customer Claim resolution and so on.
17. Support Customer satisfaction survey
18. Support sales admin of C&C, such as create new customer and product code, distributor certificate and so on.
Other tasks assigned by CS Manager
公司介绍
Bostik 2012 年销售额为 16 亿欧元,拥有 4,800 名员工,并在超过 50 个国家和地区设有办事机构。
Bostik中国总部和亚太区研发中心位于上海市闵行工业园区,在中国广州和常熟分别建有工厂。
愿景
胶粘剂将让我们的世界更安全、更灵活、高效,并能更好地应对我们所处环境的变化挑战。
使命
我们致力于开发创新型粘接解决方案,可以让组装、建造或构建的任何东西变得更加智能且对影响我们的日常生活的力量的适应性更强。
Bostik is a leading global adhesive specialist in industrial manufacturing, construction and consumer markets. For more than a century, we have been developing innovative adhesive solutions that are smarter and more adaptive to the forces that shape our daily lives. From cradle to grave, from home to office, Bostik’s smart adhesives can be found everywhere. With 2012 sales of 1.6 billion, the company employs 4,800 people and has a presence in more than 50 countries.
VISION
Adhesives will make our world safer, more flexible, efficient and responsive to the dynamic challenges of our environment.
MISSION
We develop innovative adhesive solutions that will make whatever is assembled, built, or constructed smarter and more adaptive to the forces that shape our daily lives.
联系方式
- 公司地址:地址:span光华路968号1号楼