Customer Care Lead, China
中种国际种子有限公司
- 公司规模:150-500人
- 公司性质:合资
- 公司行业:农/林/牧/渔
职位信息
- 发布日期:2019-05-09
- 工作地点:北京-朝阳区
- 招聘人数:1人
- 工作经验:10年以上经验
- 学历要求:本科
- 职位月薪:2-3万/月
- 职位类别:客服总监 物流总监
职位描述
Key Accountabilities:
1. Develop China JV customer care strategic plan align with China Business strategy.
2. Responsible for all Logistics (transportation and warehousing) and import & export transactions in China JV CSI.
3. Ensuring Trade Compliance (Logistics Operational Compliance) and adhere to Business Conduct policy for all import / export and local Logistics movement and setting up strong compliance processes.
4. Responsible for customer service and operations to ensure smooth and on time order processing and customer deliveries.
5. Establish good connectivity with customers and work to create great customer experience. Develop relations with channel partners and guide them to implement Logistics processes.
6. Lead customer service survey and Identify means to enhance Customer Satisfaction and experiences.
7. Develop KPIs for Logistics activities and Customer service by closely working with Commercial Lead, implement and measure.
8. Identify opportunities to optimize warehouse and Logistics cost and implement cost saving projects.
9. Work closely with plant team to fine tune production schedules to support S&OP process decisions and Logistics tactical plan.
10. Track and monitor service level metrics and identify opportunities for improving the KPIs.
11. Implement regional and Global process improvement projects\best practices in China.
12. Ensure safety in Logistics operations and drive safety awareness programs to vendors and service providers.
13. Develop China customer care competences and retain Supply Chain talent and build talent pipeline in China Customer Care Organization.
Key Competency:
1. Relationships and Networking – Develop an effective relationship with internal and external stakeholders
2. Agility – Be able to adjust to changes (internal or external) quickly
3. Initiative & Foresight – Being able to identify opportunities and work on them
4. Results Orientation – Drive the teams to deliver results
5. Developing People & Teams – Add value to the team by developing them
6. Influencing – Being able to influence across functions
7. Critical Thinking about Business
8. Breadth of Perspective – Bring in domain expertise from other industries and add value
QUALIFICATION and work experience:
1. Basic - University Degree (pref. in Engineering / Business Management / Agriculture)
2. Preferable - Post Graduation in Supply Chain Management / Operations Management
3. 10+ years experience in Ag Industry with extensive experience in Manufacturing / Supply Chain Areas
4. 5 years of people management experience
5. 2 to 3 years of experience of managing cross functional teams
6. Experience of dealing with Government Agencies such as Customs / Plant Quarantine etc.
公司介绍
中种国际的玉米业务已经建立了集科研育种、生产加工、销售服务于一体的经营模式。经营区域遍及东华北、黄淮海、西南和西北的主要玉米产区。公司玉米业务以“公司+基地+农户”的方式,在国内玉米制种自然条件优势的西北河西走廊地区建有稳定的生产基地,同时,在玉米主销区域已建立了完善的营销及技术服务网络,通过稳定可靠的种子质量和优质高效的营销服务,在市场上树立了良好的企业声誉及品牌形象,深受农民的喜爱。
中种国际立足于通过培育、开发、生产、销售适合不同细分生态区的高产的传统杂交玉米种子产品,结合先进的农艺管理,从而为中国粮食增产、农民增收和农业增效做出应有的贡献,助力中国粮食安全战略的实现。
联系方式
- 公司地址:地址:span曙光西里甲5号凤凰置地广场F座7层