郑州招聘

Customer Care Advisor – Sales Support for China

Position Title: Customer Care Advisor – Sales Support

Job Category: Customer Care

Division: Shared Service Centre (SSC)

Direct Manager: Customer Care Manager

Location: Beijing, China

Direct Reports: None

Job Purpose:

Study Group is looking to further expand the success of its Higher Education portfolio by recruiting a Customer Care Advisor (for all Admissions but primary with UK admissions) who will assist the sales team in the conversion of offers. The successful applicant will have deep experience of working in a highly pressurised and deadline-driven customer facing environment. Knowledge of global education systems and experience of working in the education industry are highly desirable. The position will be based in Beijing, China and requires limited travel.

Key responsibilities:

• Liaising with Study Group's Partner Sales Managers, the North American Specialist, the agent network and Admissions to ensure high quality customer service;
• Provide admissions and product training support to agents;
• Follow up with agents and students to ensure that the required documentation to complete applications are submitted in a timely manner;
• Drive conversion rates by following up with agents and students on a regular basis;
• Provide prompt and clear responses to drive growth.

Desired Skills and Experience:

• Sales experience - B2B or B2C oriented;
• Experience with Salesforce.com or other CRMs.

Attributes:

• Knowledge of the varies education systems (U.S., U.K., and ANZ) and the admissions criteria;
• Customer-service orientated and consultative approach to selling;
• Strong positive attitude;
• Sensitivity to cultural and linguistic differences;
• Highly IT literate;
• Flexible with working hours;
• Comfortable in high pressure environments;
• Excellent presentation, communication and interpersonal skills;
• Strong organisational skills and demonstrated ability to meet deadlines and targets;
• Ability to work independently with minimal supervision and as part of a team.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through life-changing learning. We provide education through International Study Centres (ISCs) in collaboration with leading universities. Our pathway programmes provide the language, academic and social skills that students need for university progression and continued success in a global society. Study Group creates new opportunities for students to fulfil their academic or professional goals.

Study Group believes that multicultural learning environments are beneficial for all. We help international students from across the world adjust to life at UK universities, and fulfil their potential.