客服专员 Service Administrator
环仪精密设备制造（深圳）有限公司上海分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-10-25
- 工作地点：上海
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：6-8千/月
- 职位类别：客服专员/助理 销售行政专员/助理
职位描述
职位描述：
Summary:
Works with Field Engineering Manager, Supervisor and Field Engineers to provide a range of administrative and secretarial support services. Provides basic level service support to customers.
1. Schedules and dispatches field engineers to customer sites based on analysis of customer
needs and Universal resources and with input from manager or supervisor. Interfaces with other
regions and Universal departments to arrange technical support/field support as required.
Generates Customer Service Order (CSO).
2. Maintains schedule of equipment installations. Contacts customer with shipment date and
carrier, expected arrival date, and field engineer arrival date.
3. Processes and analyzes Customer Service Reports (CSR) from field engineers, under direction
of Supervisor/Manager. Follows-up with customers and field engineers on open items; closes out
CSO work order. Communicates problems to Manager.
4. Independently prepares, generates and processes customer invoices for paid services. Sends to
Finance department. Addresses follow-up questions from customers after receipt of invoice.
5. Prepares Field Engineer time entry and sends to Finance department. Analyzes labor usage
trends and reports to Manager.
6. Composes correspondence to customers, UIC Binghamton personnel, and others independently
or based on verbal or written input from Manager or Field Engineers.
7. Prepares monthly reports, project reports, field engineering presentations based on specific input
from Manager or Field Engineers.
8. Screens and routes incoming telephone calls. Interfaces with UIC Product Division personnel,
Sales, and Training departments to provide customers with service support. Responds to simple
product or technical inquiries, pricing, part numbers, training schedules, shipping dates. Directs
more complex inquiries to the appropriate field engineering or UIC resource.
9. Opens, sorts, and routes incoming mail.
10. Maintains and updates customer mailing lists, equipment lists, and customer files. Maintain
and update training history of Field Engineers.
11. Processes expense reports for Manager and Field Engineers.
12. Processes warranty replacement and upgrade/retrofit and maintain distribution database.
13. Periodically makes travel arrangements for Field Engineering personnel. Coordinates regional
meetings.
14. Orders and maintains inventory of office supplies. Processes office invoices.
15. May conduct customer DIA discussions and follow-up on equipment and systems installations.
16. Completes special projects for field engineering department as assigned.
17. Completes cross-training for Sales Administrator position. Demonstrates the ability to cover
Sales Administrator job duties as required.
Minimum Requirement:
5 years related experiences above. Must possess strong oral and written communication skills both in English and Mandarin. Higher level knowledge and demonstrated application of word processing, spreadsheet, database and graphics software packages. Must be able to work independently in small office environment with minimum supervision. Must be able to handle multiple priorities and juggle multiple tasks. SAP is a plus.
Summary:
Works with Field Engineering Manager, Supervisor and Field Engineers to provide a range of administrative and secretarial support services. Provides basic level service support to customers.
1. Schedules and dispatches field engineers to customer sites based on analysis of customer
needs and Universal resources and with input from manager or supervisor. Interfaces with other
regions and Universal departments to arrange technical support/field support as required.
Generates Customer Service Order (CSO).
2. Maintains schedule of equipment installations. Contacts customer with shipment date and
carrier, expected arrival date, and field engineer arrival date.
3. Processes and analyzes Customer Service Reports (CSR) from field engineers, under direction
of Supervisor/Manager. Follows-up with customers and field engineers on open items; closes out
CSO work order. Communicates problems to Manager.
4. Independently prepares, generates and processes customer invoices for paid services. Sends to
Finance department. Addresses follow-up questions from customers after receipt of invoice.
5. Prepares Field Engineer time entry and sends to Finance department. Analyzes labor usage
trends and reports to Manager.
6. Composes correspondence to customers, UIC Binghamton personnel, and others independently
or based on verbal or written input from Manager or Field Engineers.
7. Prepares monthly reports, project reports, field engineering presentations based on specific input
from Manager or Field Engineers.
8. Screens and routes incoming telephone calls. Interfaces with UIC Product Division personnel,
Sales, and Training departments to provide customers with service support. Responds to simple
product or technical inquiries, pricing, part numbers, training schedules, shipping dates. Directs
more complex inquiries to the appropriate field engineering or UIC resource.
9. Opens, sorts, and routes incoming mail.
10. Maintains and updates customer mailing lists, equipment lists, and customer files. Maintain
and update training history of Field Engineers.
11. Processes expense reports for Manager and Field Engineers.
12. Processes warranty replacement and upgrade/retrofit and maintain distribution database.
13. Periodically makes travel arrangements for Field Engineering personnel. Coordinates regional
meetings.
14. Orders and maintains inventory of office supplies. Processes office invoices.
15. May conduct customer DIA discussions and follow-up on equipment and systems installations.
16. Completes special projects for field engineering department as assigned.
17. Completes cross-training for Sales Administrator position. Demonstrates the ability to cover
Sales Administrator job duties as required.
Minimum Requirement:
5 years related experiences above. Must possess strong oral and written communication skills both in English and Mandarin. Higher level knowledge and demonstrated application of word processing, spreadsheet, database and graphics software packages. Must be able to work independently in small office environment with minimum supervision. Must be able to handle multiple priorities and juggle multiple tasks. SAP is a plus.
职能类别： 客服专员/助理 销售行政专员/助理
关键字： Service Admin 客服专员 SAP Service Order Coordinator
公司介绍
Universal Instruments is a global electronics productivity specialist, providing innovative circuit, semiconductor, and back-end assembly technologies and equipment, integrated system solutions, and process expertise to manufacturers in every sector of the global electronics industry.
An unyielding pursuit of technology advancement has led to over 180 patents and numerous industry awards.Our machine design and production facilities in Binghamton, USA is home to dynamic engineers and managers, selected for their skills, energy and commitment.
Today, Universal Instruments operates in more than 30 countries with over 1,150 employees. There are more than 17,000 Universal Instruments machines in action at electronic manufacturing sites in over 60 countries worldwide. And the skills and experience of our dedicated staff around the world add value that is impossible to match and now seeks high-calibre candidates to participate our growth and challenges.
环球仪器公司是一家全球性的电子产品生产设备专业制造商，为全球电子行业各领域的制造厂商提供富有创新性的电路、半导体、后端组装技术和设备、集成系统解决方案及专项工艺技术。
由于对技术进步的执着追求，环球仪器公司已获得了180多项技术专利及无数的行业奖项。我们在美国 Binghamton的机器设计及制造设施，是那些富有活力的工程师和管理人员的家园，他们具有出色的技能、精力充沛且责任心强。
今天，环球仪器运营于全球30多个国家，拥有600多名员工。在全球60多个国家的电子装配工厂所使用的环球仪器机器的数目，超过17,000台。我们分布在世界各地的敬业而经验技术丰富的员工更为环球仪器添加了竞争价值。环球仪器不断在发展壮大并且不断向着更高的技术领域发起挑战,我们正在寻找能与我们一起成长和迎接新挑战的精英们.....
An unyielding pursuit of technology advancement has led to over 180 patents and numerous industry awards.Our machine design and production facilities in Binghamton, USA is home to dynamic engineers and managers, selected for their skills, energy and commitment.
Today, Universal Instruments operates in more than 30 countries with over 1,150 employees. There are more than 17,000 Universal Instruments machines in action at electronic manufacturing sites in over 60 countries worldwide. And the skills and experience of our dedicated staff around the world add value that is impossible to match and now seeks high-calibre candidates to participate our growth and challenges.
环球仪器公司是一家全球性的电子产品生产设备专业制造商，为全球电子行业各领域的制造厂商提供富有创新性的电路、半导体、后端组装技术和设备、集成系统解决方案及专项工艺技术。
由于对技术进步的执着追求，环球仪器公司已获得了180多项技术专利及无数的行业奖项。我们在美国 Binghamton的机器设计及制造设施，是那些富有活力的工程师和管理人员的家园，他们具有出色的技能、精力充沛且责任心强。
今天，环球仪器运营于全球30多个国家，拥有600多名员工。在全球60多个国家的电子装配工厂所使用的环球仪器机器的数目，超过17,000台。我们分布在世界各地的敬业而经验技术丰富的员工更为环球仪器添加了竞争价值。环球仪器不断在发展壮大并且不断向着更高的技术领域发起挑战,我们正在寻找能与我们一起成长和迎接新挑战的精英们.....
联系方式
- 公司地址：地址：span万源路2163号新桥商务中心A座712室