湛江招聘

Role purpose

To lead the delivery HR Payroll and ensure an effective and efficiently managed service is in place. This should be achieved through:

1. Acting as a payroll expertise within the appointed process scope

2. Integration into the Syngenta HR Operations delivery model;

3. Regularly seeking feedback from customers on service satisfaction

4. Understanding the delivery of end to end services across the HR TOM

5. Identifying continuously improvement opportunities

6. Maintaining strong professional and connected relationships with chosen partners

7. Implementing new services according with established governance

Accountabilities：

Services Delivery

• Deliver China Payroll processes which are within the area of subject matter expertise
• Manage monthly Payroll delivery (FTE & 3rd-party)
• Manage Social insurance and IIT delivery (FTE & 3P)
• Manage Budget and Latesd Estimation delivery as per Financial timeline
• Manage Sales Incentive Plan conduction and delivery
• Internal Payroll audit and external Government Audit implementation
• Deliver Learning and Development administration work
• Deliver escalation and issue resolution service within the agreed governance working
• Establish a strong base of disciplines which includes documentation, process flows, procedures, metrics, handoffs and escalation and service recovery with a key focus on clarity, transparency and predictability
• Contribute as necessary to the development of policy or procedure bring insight from daily operations and service management
• Any other ralated tasks which requires to perform locally

Service Management

• Focuses on service performance and continuously improvement through: client dialogue, metrics, feedback, governance and compliance. This includes developing with strong feedback loops to global service managers and vendors (at Global and local levels)
• Evaluate and devlope vendor(ADP, CG, Fesco, etc) capability to ensuring delivery of service as per SLA on time and accuracy
• Manage the implementation and deployment of new services whilst continuing to focus on continuous improvement in efficiency and effectiveness.

Legal and Fiscal

• Ensure services provided are compliant with internal compliance requirements, local employment legislation, regulations, consultation requirements, Syngenta Code of Conduct and Syngenta HSE Policy.

Knowledge, experience & capabilities

• Bechelor degree
• Service delivery and management with 5 years of experience in HR operations dealing
• At least 5 years of expertise experience in payroll and C&B area
• Familiar with Workday, ADP/GV, SAP system

Critical technical, professional and personal capabilities

• Good customer service sense and attitude.
• Both process and result oriented
• Be an active team participant to lead change
• Good communication, documentation and interpersonal skills, ready to solve the problem in the shoes of stakeholders
• Problem solving skills, take the initiative in solving a problem and able to solve problems with effective solutions.
• Positive, enthusiastic and can-do attitude, self-motivated
• Strong sense of confidentiality and high level understanding and performing of business ethics
• Fluent English skills both for speaking and writing

Critical leadership capabilities

• Know the business, focuses on customers
• Communicate with impact
• Drive for results, manages for performance
• Focus & passionate
• Collaborates across boundaries

Critical success factors & key challenges

Critical success factors：

• Ensuring delivery of service as per SLA on time and accuracy
• Managing cross-organisational teams
• Being aware of the final goal/objective
• Strong governance structure and periodic reviews

Key challenges

• Expert in the payroll area
• Keeping pace with the latest developments in the area of expertise
• Ambiguity with respect to the big picture i.e. how the piece of work affects the final objective
• Newness of the activities and constantly increasing scope of work

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