湛江招聘

Responsibility

  

IT Support

  

1. Record Details of issues raised in the helpdesk call logging application, update users on progress and ensure user satisfaction on issue closure.

2. Resolve issues by accurately following technical procedures and using standard problem solving methods to expose and fix root cause.

3. Install, maintain and diagnose problems with PC software, hardware and related peripherals within the Pentair environment

4. Follow Change control practices following corporate standard process.

5. Identify problems and initiate problem management processes for root cause resolutions.

6. Ensure security patching, McAfee, SCCM client is administered to achieve compliance.

7. Monitor systems and produce event reports and alerts.

8. Appropriately communicate and escalate issues to appropriate specialists and stakeholders.

9. Write technical instructions for new support processes and update existing documents

10. Undertake administrative tasks including, but not limited to, user authentication systems, hardware inventory, security patching, IT procurement.

11. Participate in and sometimes coordinate IT projects.

12. Perform duties in accordance with the requirements of business agreed Service Levels

13. Other works assigned by supervisor.

                          

IT Admin work

    

1.IT hardware assets/software inventory management;

2.IT Procurement management;

 

EDUCATION & EXPERIENCE:

  

1. College or above, major in computer science or equivalent, MCSE certification preferred

2. Excellent English with both written and verbal (CET-4 or above is preferred)

3. At least 1 year related working experience in Multi National Corporation IT environment.

4. Exposure to ITIL and/or operational excellence methodologies

          

KNOWLEDGE, SKILLS & ABILITIES:

  

1. Knowledge in Microsoft system ( AD, Instant Messaging, Windows 7/10, windows server 2012, Office 365, SCCM etc.).

2. knowledge in TCP/IP LAN/WAN, Internet;

3. knowledge in helpdesk system, telephone systems, antivirus tool;

      

  4.  Excellent customer service skills and communication and Listening skills

  5.  Excellent team-player.

  6.  Ability to multi-task, prioritize and work under pressure 

  7. Flexibility to work varying hours – sometimes non-core business hours.

  8. A strong drive for continual self-improvement.

 

    Pentair (***************) is a diversified operating company headquartered in Minneapolis, Minnesota. Its Water Group is a global leader in providing innovative products and systems used worldwide in the movement, treatment, storage and enjoyment of water. Pentair designs, manufactures, markets, and services innovative water solutions for the toughest filtration, separation, flow and water management challenges in agriculture, aquaculture, foodservice, food and beverage processing, swimming pools, water supply and disposal, and a variety of industrial applications.
    Its premier brands Pentair, Everpure, Aurora, Berkeley, Fairbanks-Nijhuis, Haffmans, Hydromatic, Hypro, Sta-Rite, Union, S?dmo and X-Flow provide a comprehensive range of products and services to address customers’ needs for reliable and efficient movement and control of water and other fluids.
    We aim to deliver adaptive, industry-leading solutions that help ensure a safer, healthier future for all. Pentair works at the very center of global commerce, providing critical inputs to a wide range of essential industries.
总部位于美国明尼苏达州的滨特尔集团成立于1966年，其下属水集团是世界上***的专业水处理设备制造公司之一，在全球拥有50多家分支机构，现有员工13100人，年营业额约30亿美元，是美国500家***工业企业之一。滨特尔集团的经营业务主要涉及：水科技领域、电子机柜行业。滨特尔水集团是滨特尔集团的首要产业，其主要业务包括：滨特尔泵，滨特尔净化与过滤部，滨特尔泳池及水景部。

作为世界上权威的水处理专家，在竞争日益激烈的全球水处理市场，滨特尔是世界上主要的水处理设备供应商。我们致力于将***的水处理技术和服务传播到世界上每一个水质需要改善的地方。

滨特尔集团十分重视在中国的长期发展。1997年，在上海设立了办事机构。2001年，在苏州市投资建立制造厂，生产各类水处理设备，立志于将世界***的水处理理念引入亚太地区。2004年3月，在北京设立了办事机构。为了更好地服务于中国客户，集团已将亚太总部迁入上海。如今，上海已经成为滨特尔在亚太区的销售、服务、研发、设计、规划等中心，全面负责大陆及亚太地区业务及服务。

从美国白宫到英国白金汉宫，从马来西亚双子塔到科威特皇宫，从迪士尼乐园到星巴克，滨特尔的足迹遍布全球。如今，滨特尔将同步世界的技术和产品引进中国，北京钓鱼台、上海外滩、十运会主赛场之一的南京奥体中心游泳池等经典工程已经率先享受了来自滨特尔的先进技术和专业服务。

滨特尔将一如既往继续其积极的发展策略，增强品牌知名度，生产可靠，高品质的产品，加强全球的服务营销网络。让全世界各行各业的人们用上最安全、最洁净的水是滨特尔水集团对全世界做出的承诺。

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