张家港招聘

职位描述：
Primary Responsibilities:
Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. Many CSR's manage customer inventory, using telemetry or other automated systems, with a high degree of accountability.

Display Customer Advocate Leadership: Requires the desire and determination to meet and exceed customer expectations. Champions customer needs across all functions. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. CSR's meet the demand of customer requirements through appropriate sense of urgency, with competing priorities. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for company. Intimate with
customer plans, objectives and demands, through customer visits, account team activities and interactions.

Execute System and Technology Requirements: Execute complex work processes through multiple systems and technology including: SAP, Rail Fleet System, Elemica, Telemetry, and Document Control System as examples. The integration of the system requires knowledge of Supply Chain, Customer Financial Services, Planning and Invoicing. High degree of systems knowledge and understanding is required.

Problem Solver: Makes recommendations to leverage company resources and capital to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections leads conflict resolution and reaches win- win agreements. Uses knowledge of Business strategies to make decisions and take action that improve performance in their area of responsibility.

Order Entry: Utilizing the ERP system to accurately and timely place customer orders. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills.

Accountability for Action: Demonstrates urgency, acts promptly and quickly removes road blocks while assessing multiple opportunities. This requires prioritization by impact, and accountability for taking actions that keep things moving forward.


Requirements
The most appropriate minimum education for this position is a Bachelors degree.

Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.

Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.

The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.

CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with company.'

Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization. 举报 分享

公司简介：

卡威意是位于上海的一家意大利独资企业，主要提供新能源领域及控制工业生产流程的工程服务。
卡威意是博德集团下属的技术公司：博德集团在中国有着16余年的丰富经验，并拥有一支在法律，财务以及商业咨询领域的专业团队。
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