张家港招聘

Responsibilities
Answer and resolve national wide HR requests through channels of hotline / public email and case management systems to achieve SLA’s & quality standards
Diagnose and resolve front line calls and e-mails, re-direct complex cases/issues to HRS backup support team or CoE/HRBP as appropriate according to OneHR operating processes and communicate effectively with employees, managers
Take on front-line questions/queries, register & administer client cases via case management system, evaluate monthly cases report and identify gaps/issues to support HR SSC deliver optimal services to the business against agreed KPIs
Interpret and apply cross-BU/SMU HR policy and procedures to advice managers and employees on basic HR queries, Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.
Contribute to knowledge transfer & best practice sharing within and outside the front office and keep the HRS knowledge management system up-to-date.
Participate in various HR projects and execute assigned project activities
Efficiently answering queries from employee/manager.
Follow escalation procedure to escalate case to HR other functions.


Job Requirements
HR major or mgt related, with college degree or above.
3-5 years relevant HR working experience in big multinational company or SSC call center experience is preferable
CET 4 and above, fluently verbal English, and good business English writing. Standard mandarin degree is preferred
Good Knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others.
Solid HR Generalist background, familiar with national & local labour related laws & explanations;
Good listening & communication skills, good interpersonal skills including conflict resolution,
Flexible/adaptable approach, strong customer oriented service attitude, attention to details and good follow up
Strong analytical skills - ability to define problems, collect data and draw valid conclusion
Ability to handle multi-tasks, work effectively & remain calm under pressure
Self-motivated, high sense of accountability, good team player and discipline
Know and understand HR functionality and process
Know HR related knowledge
Good customer service mindset and skill
Good system operation skill and reporting analysis skill

salary7-8k/13months+ 2months bonus

公司简介：

卡威意是位于上海的一家意大利独资企业，主要提供新能源领域及控制工业生产流程的工程服务。
卡威意是博德集团下属的技术公司：博德集团在中国有着16余年的丰富经验，并拥有一支在法律，财务以及商业咨询领域的专业团队。
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联系电话：021-52386533