珠海招聘

Guest Service Center Agent

Responsibilities:

l Answer all incoming calls promptly and courteously

l Know and understand details about breakfast, lunch and dinner packages and promotions of hotel’s products, facilities and services

l Be familiar with hotel’s events and activities, and local Macau attractions, restaurants and shows and provide accurate information when requested

l Identify sales opportunities and convert and upsell into sales of packages and promotions

l Channel sales opportunities from group bookings to the Hotel & Catering Sales Department

l Dispatch requests and enquiries to Bell, Butler, Duty Manager, In-Room Dining, Engineering and Housekeeping when required

l Process requests for wake-up calls and conduct appropriate follow-through

l Accept and relay guests’ messages promptly, either manually, written or through voicemail system

Requirements:

l Previous hospitality service experience at a five-star hotel an advantage

l Fluent spoken and written Cantonese, Mandarin and English

l With positive attitude and multitasking ability

l Able to work in fast moving environment and work under stress

l Able to work on 24-hour shift

客护服务中心接待员
职责：
l 及时有礼地处理接听客人的来电
l 瞭解酒店提供的早餐,午餐和晚餐及其他促销产品的设施和服务
l 熟悉瞭解酒店活动和当地景点、餐馆并向客人提供准确的信息
l 有技巧地向客护推销酒店内餐厅以及其他设施和服务
l 跟进处理客护的叫醒服务
l 及时处理书面或语音信箱系统的客护信息

任职要求：
l 通过英语CET-6考试
l 英语,普通话,广东话三语精通流利
l 态度积极及于压力下工作, 具多任务处理能力
l 需要24小时轮班

We are a Macau based and foreign invested HR solution company. We provide specialist recruitment and outsourcing solutions in Macau.We are a leading recruitment firm based in Macau. We specialize in identifying and introducing highly qualified local Macau talent. We are the trusted recruitment partner of some of the leading organizations in Macau such as casino resorts, five star hotels, luxury retailers, and international companies operating in Macau.