珠海招聘

Major Responsibilities 主要职责:

Manage the IT Service Desk function in Zhuhai

Make sure the Service Desk follow the procedures associated with Incident Management, Event Management and IT Service Request Management to provide services to the business

Perform ticket analysis to identify incident trends and work with other support levels to address the problem

Handle or escalate any unresolved issues to management in a timely manner

Establish performance objectives and measurement systems for performance review purposes

Prepare rosters and ensure that appropriate resources are allocated to support the daily operations

Ensure IT Service Desk is Sarbanes Oxley compliant

Additional duties as assigned


职位要求：3-4年工作经验，1-2年IT服务管理经验。

Required Knowledge and Skills 知识技能要求 ：

IT Services Management Experience IT服务管理经验；

People Management 人员管理；

Multi-tasking with Time Management 多任务管理、时间管理；

ITIL Knowledge ITIL知识；

Good knowledge on Business Communication and Notificaition 良好的商务沟通知识；

Good knowkedge to the IT Applications and Systems in the areas of hosipitity and casino industry 良好的酒店行业IT应用和系统相关知识。

珠海路坦信息服务外包有限公司是从事系统应用管理和维护、代订房、代订票、数据处理等信息技术和业务流程；并提供酒店管理、企业策划及市场推广服务的企业。