珠海招聘

Location: Conrad Macao Cotai Central.

PRIMARY RESPONSIBILITIES
1. Facilitate in conjunction with departmental managers and designated trainers, the training of their team members on company and departmental procedures, service standards, functional and technical skills, communication and interactive skills and supervisory skills.
2. Conduct “needs analysis” where required and analyze training needs through the study of customer comments and complaints, team member feedback and requests, etc.
3. Coordinate all training courses for Conrad team members as well as their certification. To ensure that all team member training, documentation and testing is completed in the required timeframe. Track attendance for training classes; prepare and send invitations; send reminders and confirmation.
4. Select, train and certify designated trainers through running train-the trainer sessions (DTT).
5. Constantly develop, review, refine and refresh manuals and other training materials.
6. Produce and distribute a quarterly training calendar and follow up to ensure execution.
7. Monitor guests satisfaction surveys (SALT) and drive improvement actions through the SALT Committee.
8. Assist setting up a Quality Improvement Team to analyze and solve problems based on guests’ satisfaction comments through Continuous Improvement team feedback, and SALT.
9. Organize the monthly Employee Rally and Leaders meeting for Conrad.
10. Maintain and update the Training and Development Resource Centre.

QUALIFICATIONS

EDUCATION
Bachelor’s Degree in Human Resources or Related Field preferred

CERTIFICATION
Level IV Certificate in Assessment and Workplace Training or Train-the-Trainer Certificate preferred

REQUIRED EXPERIENCE
Minimum three years classroom training/facilitation experience
Experience in project design and management
Experience in conducting needs analysis and curriculum development
Experience in using Microsoft software including Word, Excel and PowerPoint

REQUIRED KNOWLEDGE
Knowledge of Adult Education principles and practices
Knowledge of needs analysis, curriculum development and evaluation techniques
Knowledge of classroom management best practices and learning styles

SKILLS / ABILITIES / PRESENCE
Proven analytical and organizational planning skills
Excellent verbal and written communication skills
Liaison, consultation and relationship building skills
Ability to work both independently and as a team member
Ability to handle multiple priorities and projects
Ability to design, develop and deliver a range of learning and development programs
Read, write, speak and understand Chinese (Mandarin and Cantonese) and English
Meet the attendance guidelines of the job and adhere to departmental and company policies.
Have a well groomed, professional appearance.

珠海路坦信息服务外包有限公司是从事系统应用管理和维护、代订房、代订票、数据处理等信息技术和业务流程；并提供酒店管理、企业策划及市场推广服务的企业。