珠海招聘

Overview:
Handle and resolve customer complaints for the assigned account(s) with the objective of maintaining customer satisfaction with products within corporate policies, procedures and standards.

RESPONSIBILITIES

Internal Coordination
(i) Apply sound engineering analysis to initiate projects with manufacturing plant / related department to identify and address repeat product failures or needed process improvements
(ii) Perform routine Quality Assurance roles and responsibilities when needed to support activities such as coordinate Quality Alerts issued by plant, customer audit to manufacturing plant, gather quality reports or document requested by customers, PPAP's, Deviations, etc.
(iii) To coordinate with Sales and Customer Service to ensure Sales and Customer Service are aware of the quality issues and plan for good parts delivery to give our best support to customer.
(iv) To perform task assigned by Supervisor.

Client Relationship Development & Maintenance
(i) Create and maintain good client relationship.
(ii) Assessing customer specific quality requirements on product, process and service. Creating awareness within TE organization on these specific requirements and feedback to customer on areas that TE cannot comply with explanation.
(iii) To coordinate internally to support customer request on UL Certification, RoHS/HSF declarations, etc.
(iv) Representing TE (together with Sales) for supplier evaluation / scorecard meeting at the customer and coordinating actions with related departments/plants for improvement where needed.

Customer Complaint Handling
(i) Work directly with customers to understand and define product failure.
(ii) Log customer complaint case in TECHS and monitor closure with key contact timely.
(iii) Work with customer, internal and external manufacturing sources to establish root cause if it is customer application, design, engineering, manufacturing or supplier related issue.
(iv) Direct appropriate testing for failure analysis and analyze and interpret results.
(v) Lead or interface with cross-functional teams (Quality, Manufacturing, Product Engineering, Product Management, Sales, Materials, etc) to resolve product quality issues.
(vi) To work with customer and distribution center to ensure effective containment action is done to support customers' production line.
(vii) To work with manufacturing sources to ensure good 8D report to be submitted to customers timely.
(viii) Communications / coordination about problems, actions and results with customers timely.
(ix) Provide customer application details to the Techs Key Contact for quality complaint investigation.

Warehouse
(i) Address customer returned material to ensure proper disposition is done according to TE procedure and policy.
(ii) Ensure manufacturing source to provide RMA# for justified issue according to TE procedure and policy.

Requirements:
Education, Technical Qualification & Experience

Bachelor degree (major in Engineering) or equivalent experiences

Personal Attributes & Competencies

- Patience, customer focus, pro-active, result driven, good communication skills
- Experience in core manufacturing competencies and with good SMT knowledge
- Demonstrated ability to identify root cause, drive improvement actions and resolve problems.
- Experience in product test development and laboratory analysis to support root cause analysis and conclusions
- Excellent written and verbal communication skills and the ability to work well with all levels.
- Background in statistic and proficiency in quality tools.

TE Connectivity（纽约证交所代码：TEL）是全球技术领军企业，年销售额达 120 亿美元。泰科电子是TE Connectivity在中国的成员企业。在连接日益紧密的当今世界，TE的连接和传感解决方案发挥着核心作用。TE与工程师协作，帮助他们将概念转变为现实 —— 通过经受严苛环境验证的智能化、高效、高性能 TE 产品和解决方案，实现各种可能。TE在全球拥有约 75,000 名员工，其中 7,300 名为设计工程师，合作的客户遍及全球 150 多个国家和众多领域。TE相信“无限连动，尽在其中”。

TE Connectivity于1988年改革开放初期就进入中国， 凭借本土化管理和运营策略，在发展自身的同时，TE中国也在推动中国的经济和社会发展变革：移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸，以及绿色清洁能源的推广…… 这其中都有TE的身影。TE中国总部位于上海， 目前拥有约22,000名员工、21个生产基地和15个办公室，足迹遍布多个重要城市。未来，TE将持续投资中国，让更多的TE产品从“中国制造”走向“中国智造”。

    TE深圳分公司是泰科电子在深圳设立的业务联络机构，分公司在提供全面优质的本地化技术服务的同时也拓展了业务。目前，深圳分公司的日常业务包括：为客户提供各种技术性服务，包括参与客户的产品设计及应用；介绍和推广新产品；作为客户购买TE产品的桥梁提供联络服务, 同时协助全球各地的分公司为国内电子行业的客户提供技术咨询、研讨、新产品推广介绍和应用服务。