珠海 [切换城市] 珠海招聘珠海客服及技术支持招聘珠海客服专员/助理(非技术)招聘

Customer Service Executive

德诚国际货运代理(深圳)有限公司上海分公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2024-07-01
  • 工作地点:珠海·香洲区
  • 工作经验:3年及以上
  • 学历要求:本科
  • 职位月薪:8-8.5千
  • 职位类别:客服专员/助理(非技术)  

职位描述

Duties & Responsibilities:
Specific duties including, but not restricted to:
? Follow up daily import and export air/sea freight shipments
? Track and trace shipments, feedback status internally and to customers
? Work closely with operations and oversea team to make sure all shipments go smoothly
? Develop and implement the SOP (Standard Operational Procedure)
? Give support and consultative advice to frontline managers for customer matters
? Set up guidelines and handling processes to reduce dispute and complaints


Skills & Educational Requirements:
? Degree holder with at least 3 years of experience in related industry
? Sound knowledge of inbound and outbound services
? Strong experience on customer services & satisfaction, loyalty & retention and customer data management
? Pleasant, creative, positive mindset and tactful communication & problem-solving skill
? High level of self-motivated and target-oriented mind
? Good command of spoken & written in both English and Chinese


Inter Relationships:
? Good communications with the team
? Good supervisory skill as being able to monitor and lead team members to achieve or even exceed both team and individual targets
? Good contact with all levels of personnel within the company

Working conditions:
Flexible hours required occasionally.

Needed attributes:
Able to work under pressure. Hard-working, punctual, organized, team play spirit, customer-orientated.

公司介绍

SMARTER LOGISTICS FOR THE GLOBAL VILLAGE

1.850 People 140 Trading locations 29 Countries 1 Mission Today‘s logistic offers endless possibilities. To take advantage of it you need a partner you can rely on in every situation. A service provider who offers tailored and intelligent solutions, entirely complying with your needs. A team of experts with many years of experience and a clear mission for the future. High Quality – High Tech – High Touch. We are all that. We are Weiss-R?hlig.

Our core business is intercontinental airfreight and seafreight transport solutions incorporating tradition and innovation.Additionally we provide specific solutions and services for
Individual,Logistics,Distribution,Project business, IT solutions,Overland transportation,...and much more.

The Background
Two strong partners,and both family-owned multinational freight forwarding companies,have combined their strength to form joint ventures in selected countries.

ROHLIG&CO.HOLDING GmbH&Co.KG was established in 1852 in Bremen,Germany.Rohlig is present in 20 countries with 1,300 personnel.


The Mission

The demands on intercontinental logistics are becoming more complex.Rohlig therefore does not only sell standard logistics packages, but also very much focuses on providing tailored transport solutions,each to meet the needs of our customers.

联系方式

  • 公司地址:上海市虹口区四川北路1318号盛邦国际大厦2606-2608室 (邮编:200080)