珠海招聘

A Client/Account Service Executive is required to communicate with foreign clients (mainly via email) and manage client projects to ensure that all requirements are achieved within the timeframe. Our company is a Zhuhai-based foreign-owned sourcing/manufacturing/quality control business specializing in bathroom products and component parts.

Tasks:
- Manage projects, taking responsibility that all clients requirements are met and that clients are delighted with the level of service.
- Respond to all client enquiries within 24 hours (maximum)
- Receive requirements from clients and communicate to other team members and factories
- Follow up on all steps of a project, as required, to ensure that it is finished within the timeframe
- Follow up any issue/claim raised by clients (no matter it is related to new projects or existing products)
- Draft, edit and send marketing communications to prospective clients (direct mail)

Qualifications / Requirements:
- 2+ years experience in international trade
- Fluent English(oversea Chinese prefer)
- University degree
- Very detail oriented, likes detailed work

- Strong written communication skills
- Strong desire to help customers

- Proactive, energetic & logical
- Microsoft Excel skills

Preferences:
- Engineering degree and/or manufacturing experience

- Account management, sales, or client service experience

- Project management experience
- Familiarity with engineering drawings

- Fluent Mandarin

- Team player
- Can prioritize tasks
- Ability to anticipate and prevent manufacturing issues
- Knowledge of bathroom or hardware products

     Roclin Global Sourcing's business is all about reducing costs, ensuring quality, and thereby creating value together in partnership with our clients and top China OEM factories.
We reduce costs through identifying the most efficient China manufacturers, connecting clients with them directly, utilising local input-cost and pricing knowledge, optimising logistics, and grouping buying power from several clients with similar sourcing needs.
We ensure quality by working only with the most professional and capable China factories, by implementing a rigorous quality process together with them, and by inspecting all consignments on-site to ensure consistent quality upon arrival at our client’s overseas facilities.
Roclin work as a low-cost China sourcing and quality assurance office for our clients (with no upfront or fixed costs). We manage the entire China supply chain – factory sourcing, production planning, quality assurance and logistics, providing a single dependable point of contact across multiple timezones, for all technical and commercial issues. The results of our work are tangible and speak for themselves – much higher profit margins, better quality products, and a more efficient and reliable global supply chain