珠海招聘

ACCOUNTABILITY:

This is an IT support analyst role to provide IT services to users in China as part of Lubrizol global solutions center team.  It is required to coordinate and complete assigned global responsibilities and provide feedback to ensure the success of global IS support.

RESPONSIBILITIES:

·       Follows ITSM processes to log all requests in SCP.  This includes all incoming calls, e-mail requests, voice mail requests, and walk-in requests.

·       Open and close the service tickets in the service now system.  Monitor and follow up on tickets to make sure service quality and data accuracy/integrity are in line with the performance measurement indicator requirement.

·       Communication of ticket status to the end user (i.e. follow-up, notification of delays, notification of completion).

·       Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for applications, network, server, and information security.

·       Research, resolve, and respond to questions received in accordance with set policies and procedures.

·       Continuous development of communication skills, problem solving tniques, and the creation of more efficient support methods.

·       Proactive resolution of user and IS support issues to maintain a high level of visibility within the user community.

·       Always align with global processes and procedure to maintain the service level as required

·       Participate in global and regional team projects that enhance the quality of the service level.

·       Coordinate service/support needs with Vendors, Technical Support Engineers, Application Support Engineers, and the Infrastructure Team effectively communicating issues and resolutions

·       Regularly report and review the service status in whole APAC team meeting.

REQUIREMENTS (education, experience, competencies and specific job requirements):

Education/Experience

·         IT related bachelor or technical degree

·         Graduates is preferred

·         Help Desk work experiences is preferred

Skills/Competencies

• Business level English is preferred
• Windows 10
• Microsoft Office 365

• Desktop/Laptop related hardware knowledge
• MFD and IP phone-Avaya
• iOS device troubleshooting
• Network/server management/application skill is a plus

Others

·         Good communication skill

·         Self motivated

·         Customer Service oriented thinking and attitude

·         Good time management skill – can prioritize workload well

·         Good follow up and monitoring skill

·         Must be a result-oriented team player

·         Able to recognize the broader implications of a problem, involving multiple stakeholders, and proactive problem solving

·         Must convey a sense of urgency

·         An agile learner who thrives on changes  

·         Creativity and proactive working style is a plus

    路博润公司隶属伯克希尔哈撒韦公司旗下，是一家以市场为导向的全球性公司。 我们负责组合复杂的特种化学品以优化客户产品的质量、性能与价值，同时减少客户产品对环境的影响。是一家全球领先的特种化学品公司，向全球交通运输、工业和消费品行业的客户提供辅助产品以提高其产品的品质，并提供技术服务。这些技术应用于引擎油润滑油添加剂，交通运输用流体和工业润滑剂，以及汽油和柴油的油料添加剂。此外，路博润还生产个人护理用品和药品的配料及添加剂；特殊材料（包括聚合物和塑料技术）；特种涂层用的特种树脂和添加剂。
    路博润公司成立于1928年，总部设在美国俄亥俄州威克利夫市，在全球20个国家拥有生产基地，销售和技术中心遍布全球，员工总数达到8700人。2018年产值68亿美元。
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