Multek - Senior Account Manager (职位编号:WD027189)
伟创力科技(珠海)有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2017-07-01
- 工作地点:珠海
- 招聘人数:1人
- 职位月薪:2.5-3万/月
- 职位类别:大客户管理
职位描述
COMPANY DESCRIPTION:
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With more than 200,000 professionals across 30 countries and a promise to help make the world Live Smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets. For more information please visit our careers page at www.flex.com.
* Industry: Electrical / Electronic Manufacturing
* Type: Public Company
* NASDAQ: FLEX
* Headquarters: 2 Changi South Lane, Singapore, 486123
* Company Size: 10,001+ employees
* Website: www.flex.com
DESCRIPTION / RESPONSIBILITIES:
Job Description
GENERAL PURPOSE:
Responsible for managing and directing specific accounts and programs throughout Multek.
* Ensure successful execution of customer programs by cross-functional teams including Sales, Field Application Engineers (FAE), Cost Engineers, Front End Engineers, Manufacturing Engineers, Process Engineers, Supply Chain, Customer Service, Quality Assurance and more.
* A natural leader with excellent communication and good customer-facing skills, the Account Manager will be based in our factory, constantly and proactively checking on teams required to contribute towards an on-schedule, within-budget and to-specifications delivery.
* Account Managers will direct a number of accounts and programs at any given time, and also may be assigned to more than one account. Regular liaising with customers is expected.
SPECIFIC RESPONSIBILITIES:
* Reports to the Segment Leader and personally manages one or more accounts in that Segment.
* Develops and ensures adherence to project and program budgets by reviewing quoted yields versus actual yields and driving corrective actions when required to support yield improvement initiatives.
* Organizes project-related activities and communications among departments, customers and vendors to ensure world-class metrics of On-Time Delivery (OTD) and Quality are achieved.
* Responsible for follow-up of all outstanding quotes to determine what is won, lost or pending. Ensures that all pending quotes are followed to fruition.
* Participates with other senior managers in establishing strategic organizational plans and objectives.
* Directs the activities of Customer Service personnel. Interacts regularly with executives, customers and operations in the factories.* Drives strategies to deliver customer requirements and recommend Multek capabilities in manufacturing and engineering services.
* Responsible to follow up with Finance to ensure that any jobs on hold or open A/R issues are addressed and closed in a timely manner.
* High level contact for negotiations with customer on all contracts, pricing and other business items. May be primary contact for new or critical customer programs.
* Responsible for management of customer satisfaction and ensuring that the Multek Customer Experience is World Class (agendas, conference rooms, transportation, accommodations, etc.)
* Reviews high-level reports and presentations for management, customers and others.
* Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results.
* The Account Manager works with a cross-functional team and is accountable to deliver: High performance scores on On-Time Delivery, Quality, and Lead-time; Program profitability, in line with Multek’s strategy for each specific account; Pipeline and revenue annual targets by account; Outstanding customer service
* Oversee the scheduling, coordination and implementation of assigned programs, and act as the Account’s primary point of contact between the Multek and the customer.
* Develop or follow consistent processes and policies to clarify each cross-functional team member’s role in successfully completing a Program, and revisit this for each new Account/Program as needed.
* Translate each awarded Program’s parameters (product specifications, manufacturing instructions, schedule, cost, etc.) into clear plans, milestones, timelines, dependencies, contingencies, success criteria, roles and responsibilities. Then manage and coach that Program’s cross-functional members to efficiently execute their duties in strict adherence to the plan.
* In addition to the above Program Plans, develop and execute specific Account Plans and ensure alignment between Program/Opportunity plans, Account plans, and Segment plans. Oversee all production activities and escalations needed to successfully deliver customer orders throughout a program’s lifecycle. This may include: Planning, Samples, Quick-Turn, New Product Introduction, Mass Production, Shipping, RMA/Issues Resolution, Qualification Audits, etc.
* Ensure customer delight and retention in order to generate growth for the business Communicate strategy as required between cross functional teams to ensure programs have a smooth and timely transition/hand-off through all phases of documented development processes.
* Serve as a post-award point-person on preparatory and executional issues so that Business Development Managers (BDMs) and FAEs do not get bogged down by them and can spend more time with customers pursuing new program awards, orders, and upside allocations for Multek.
* Ensure success of existing customer orders by getting various internal teams to understand the entire production cycle of a program and having them proactively and independently communicate with each other.
* Build a collaborative, fast, creative, accountable and winning team culture. Monitor key metrics per account and/or program so that customer satisfaction is closely managed.
* Provide business proposal support and inputs for existing or new business, and participate/support major contract negotiations.
* Monitor and support the account team to ensure an effective use of and participation in the company’s Management Reporting requirements (i.e. Customer 360 Dashboard, Customer P&L’s, etc.) and Quarterly Business Review cycle.
* Collaborate with BDMs and FAEs to steer business development activities to win replacement and growth business, ensuring all aspects of account support are proactively managed, such as: Factory visits by assigned account; Forecasting each assigned account’s volumes and factory loading by program; Kickoff awarded programs’ execution with cross-functional team; Lead remaining factory activities for Programs, like scheduling, receiving materials, mass production (including outsourcing between plants), assembly, QA, packaging and shipment; Conduct post-mortems after Programs have been delivered and share lessons learned.
Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.
Job Category
Operations
Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law.
Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accesibility@flextronics.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
The information we collect:
We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details; information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. We will use your information for legitimate business purposes such as responding to comments or queries or answering questions; progressing applications for employment; allowing you to choose to share web content with others or; where you represent one of our customers or suppliers, administering the business relationship with that customer or supplier.
申请本职位,请复制以下网址至您的互联网浏览器进行投递:
https://ars2.equest.com/?response_id=0f33b824e688e090ecf28c7c0e13aa92
职能类别: 大客户管理
关键字: 1
公司介绍
伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商,为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter),并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。
在中国,伟创力占有1250万平方英尺生产面积,其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。
如欲了解更多伟创力的招聘信息,请访问*****************************************/en-US/Careers
Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.
In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.
For more information about Flex vacancies, pls access *****************************************/en-US/Careers
联系方式
- Email:accesibility@flextronics.com
- 公司地址:地址:span斗门
- 电话:15916321556