自贡招聘

JOB PURPOSE:
The Solution Specialist (SLS) will be assigned to one or more applications or services in scope of the TIM support. The SLS can play the role of application specialist, administrator, development or manager for an application or service owner.
He/she may be responsible for supporting both technical and usability aspects of the application under their charge.
He/she may be responsible for implementing and operation services according to agreed SLA/OLA.
He/she understands internal business processes, critical needs, and information flows as it pertains to the CSOP business functions.
He/she has technical skills related to the applications they support.
He/she operates the end-to-end support to all CSOP staff as well as EXTERNAL participants and assure a smooth just-in-time service to provide value to the customers



KNOWLEDGE, SKILL, FORMAL EDUCATION & EXPERIENCE REQUIREMENTS (Minimum requirements for assignment to this job)
A. Knowledge And Skills:
? General knowledge of pharmaceutical research and development work processes
? Expertise of data integration technologies
? Knowledge of Clinical Data Management Systems (e.g., Oracle Clinical)/ Clinical Trial Management system data storage and extract structure
? Good Knowledge of industry standards and practices (e.g. CDISC/CDASH)
? Anticipate complex problems and proactively works to minimize the impact. Delivers on commitments with high quality results.
? Ability to analyze issues and follow up on resolution
? Knowledge of sanofi business policies, tools, SOPs, regulations, guidelines and the clinical development process.
? Sets clear assignments as well as clear objectives, measures and milestones; monitors process, planning deliverables, progress and results.
? Strong organizational skills and ability to handle multiple tasks.
? Excellent communication and collaboration with study teams, departmental associates, internal and external partners; builds constructive and effective relationships, demonstrates flexibility and diplomacy.
? Sufficient competence in English to ensure communication across teams.
B. Formal Education And Experience Required:
? Bachelor's degree in computing, computer science or related scientific or technical discipline (or comparable education & experience).
C. Knowledge And Skills Desirable But Not Essential:
? Experience working in regulated industry.
? Software engineering or Database support
? Expereince in python, ruby, java or R
? Experience in data mining, data integration

PRINCIPAL DUTIES AND RESPONSIBILITIES (LIST 1-5):
RANK MAJOR DUTIES & RESPONSIBILITIES: Briefly describe the major duties and responsibilities for which the job is held accountable (what the job does, why is it done/impact)
1. APPLICATION SUPPORT / DEVELOPMENT
?Execution of ongoing second & third level support activities (Acts as system administrator and access manager) for applications in the CSOP TIM portfolio.
?Involvement in Training Awareness and Utilization activities in partnership with the related platform responsible functions
?Provide support for regulatory submissions and other time critical business needs.
?Management of problem resolution and coordination with local Help Desks, vendors and IS staff in resolving problems and improving the product support function.
?Contributes to change management process by analyzing need, providing specifications and testing the developed solution.
?Address and resolve problems that arise in the day-to-day use of CSOP applications through consistent problem tracking, diagnosis, triage/routing and resolution.
?Monitor and measure the application issues and feedback trends to the application managers & owners to address training, awareness and utilization remediation.
?Agile development according business needs
2. PROJECT SUPPORT
?Participation in support workgroup to develop the transition plan from development to production and subsequent customer care.
?Preparation of Application Support Documentation for transition of product to local Help Desks for first tier support
3. SERVICE
?Execution of the activities of service process at agreed service level to business users and customers.
?Contribution to continual improvement of services.
?Operation of event, problem, request fulfillment and access management processes.
4. COMMUNICATION & COORDINATION:
?Active communication and coordination between the team and other teams in the department and platform.
?Contribution to assessments and recommendation of improvements in long-term operational solutions, analyzes operational performance and develops creative initiatives to improve the customer experience
5. COMPLIANCE:
?Maintains compliance with all appropriate company policies and procedures through coordination of training of assigned staff on appropriate policies, procedures and guidelines, as they apply to the departmental domain

COMPLEXITY & PROBLEM SOLVING (FORMERLY QUALITATIVE DATA)
A.Major Challenges/Problems: List challenges or problems commonly encountered in this job, how they are solved, and with whom they would typically be solved.
?Adapt to changing work environment – working with TIM management team and individual team members.
?Respond to customers needs in timely manner and with respect
?Coordination of support with other IS organizations through pro-active communication.
B.Key Internal and External Relationships. Describe the most significant contacts outside the regular work unit. Include frequency and purpose.
?Product (application) Manager and support team - weekly
?Other global IS functions (R&D , GIS)
?External service providers to the platform (TechTeam)
?Users of the platform



ACCOUNTABILITY (FORMERLY JOB SCOPE)
A.Decision Making Authority: Identify the types of decisions made by this job as well as those that must be referred to a superior (i.e., authority to implement plans, personnel decisions, changes to policy, etc.)
Owns:
?Problem resolution
?
Influences
?Change management
?Service Management processes
?Project activities during the project life cycle (from initiation to operational stability)

赛诺菲集团
赛诺菲集团是一家全球领先的多元化医药健康企业，专注于患者需求，传播健康。
- 全球100,000余名员工，业务遍及100个国家
- 新兴市场实力均衡，表现强劲，位列***
- 多元领域，覆盖处方药、健康药业产品、疫苗和动物保健品
- 疫苗领域的领导者
- 领先动物保健市场
- 2011年集团净销售额达334亿欧元

赛诺菲在中国
赛诺菲是首批在中国开设办事处的跨国制药集团，也是国内增长最快的医药健康企业之一。目前，赛诺菲在中国200多个城市拥有6000余名员工。
  
传承悠久历史、持续开拓进取
赛诺菲一直以来秉承对中国的承诺。1982年，赛诺菲成为首批在中国开设办事处的跨国制药企业之一。今天，赛诺菲已跻身中国医药健康市场的领军企业。赛诺菲的中国总部位于上海，并在北京、天津、沈阳、济南、上海、杭州、南京、武汉、成都、广州和乌鲁木齐共设11家区域办公室。

独特的医药健康产品系列、满足中国公共卫生需求
从预防到治疗，赛诺菲全方位满足中国的公共健康需求。集团的疫苗事业部赛诺菲巴斯德是中国领先的疫苗企业。赛诺菲在心血管/血栓、糖尿病、肿瘤、内科和中枢神经系统等关键的治疗领域拥有领先产品。2010年，杭州赛诺菲民生健康药业有限公司的成立标志着赛诺菲进入中国的非处方药市场。2011年2月，赛诺菲完成了对BMP太阳石的收购。

大幅投资工业建设、满足中国市场需求
赛诺菲目前在中国拥有六家生产基地，包括北京制药工厂、杭州制药工厂、杭州赛诺菲民生健康药业工厂、南昌梅里亚动物保健工厂、深圳赛诺菲巴斯德疫苗工厂、以及唐山健康药业工厂。

完善的研发架构、双赢的研发合作模式
在中国，赛诺菲具有从药物靶点发现到后期临床研究的整体研发实力。集团在上海设有中国研发中心和亚太研发中心，并在北京和成都分别设有研发机构。自2008年以来，赛诺菲与中国权威科研机构开展了10多项战略合作，在癌症、干细胞、糖尿病和老年疾病等前沿研究领域探索创新药物

依托于强劲的研发能力和多领域领先水平的广泛的医药产品资源，公司在中国的市场份额不断攀升，公司规模不断扩大，飞速发展的业务给了我们与更多优秀人才合作的机会。

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