Room Attendant 客房服务员
扬州三盛希尔顿逸林酒店
- 公司规模:150-500人
- 公司性质:外资(非欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2020-08-20
- 工作地点:扬州
- 招聘人数:4人
- 工作经验:1年经验
- 学历要求:高中
- 职位月薪:2-3千/月
- 职位类别:客房服务员/楼面服务员
职位描述
- Cleans up to 13 rooms in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton laid down policy. 在8小时工作时间内清扫13间客房,确保所有客房达到希尔顿酒店制订的政策。
- Ensure highest standard of cleaning in assigned areas. 确保所分配的区域的高度清洁。
- Ensure guest privacy is respected when DND status is displayed. 确保在“请勿打扰”状态下客人的隐私被维护。
- Offer all possible assistance to guests and respond to guests request. 尽可能地为客人提供帮助,响应客人的要求。
- Cleans and supplies guest rooms according to standards and procedures. 按照程序和标准打扫和补给客房。
- Does turndown service when required. 需要时提供开夜床服务。
- Ensure master keys are kept secure at all times. 随时保证***的安全。
- Keep trolley neat and adequately supplied. 保持手推车的整洁和充分的补给。
- Maintain all equipment in good working condition. 维持所有的装备处于良好的工作状态。
- Keep linen room neat and in good order. 保持布草房的整洁和井井有条。
- Keep floor linen rooms neat and tidy. 维持楼层布草房的干净和整洁。
- Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。
- Report any loss or damage of linen, furniture, fixture or equipment to the Floorsupervisor. 向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害。
- Report maintenance deficiencies to the Floorsupervisor. 向客房主管报告养护的不足。
- Provide a courteous and professional service at all times. 随时提供有礼貌的和专业的服务。
- Deliver high quality service to guests. 为客户提供高质量的服务。
- Maintain good working relationships with own team member and all other departments. 与本部门和其它部门的同事保持良好的工作关系。
- Report maintenance issues promptly to Engineering. 迅速向工程部汇报维护活动。
- Ensure compliance of Lost & Found procedures. 确保依照失物招领程序办事。
- Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。
- Promote the hotel and Hilton products and services. 促销酒店与希尔顿的产品与服务。
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
- Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护程序。
- The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ,该部门有权更改或补充该职位描述。
- Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。
职能类别:客房服务员/楼面服务员
公司介绍
扬州希尔顿逸林酒店坐落于扬州邗江区中心,10分钟即可抵达扬州市中心,距离扬州站仅需15分钟,距离镇江站及镇江南站约为45分钟。酒店与扬州三盛广场无缝连接,集住宿、购物、餐饮、休闲、娱乐于一体。其优越的地理位置,是商务与休闲客人的理想之选。
联系方式
- 公司地址:地址:span文汇西路198号扬州三盛希尔顿逸林酒店