宜兴招聘

Mission
1.To deal with customer for complaints. Get information about complaints; organize internal team to solve the problem on time.
2.Use the quality tools according escalation matrix to solve customer problems originated by Ficosa. Release final reports using customer forms or in absence internal Ficosa forms.
3.Track customer complaints from customer web pages or another sources and following through Internal indicators.
4.Follow warranties procedures in order get information about warranties, analysis them, release report and implement corrective and preventive actions.
5.Track non quality costs due customer complaints.
6.Organise and make sure containment actions in Ficosa, in transit, in customer or warehouse facilities are effectives.
7.Support Quality team in external and internal audits.
8.Managing of resident engineer team/Activity:
1. To deal with customer for complaints. Get information about complaints; organize internal team to solve the problem on time.
2. Use the quality tools according escalation matrix to solve customer problems originated by Ficosa. Release final reports using customer forms or in absence internal Ficosa forms.
3. Track customer complaints from customer web pages or another sources and following through Internal indicators.
4. Follow warranties procedures in order get information about warranties, analysis them, release report and implement corrective and preventive actions.
5. Track non quality costs due customer complaints.
6. Organise and make sure containment actions in Ficosa, in transit, in customer or warehouse facilities are effectives.
7. Support Quality team in external and internal audits.
8. Managing of resident engineer team
9. Comunicate to customer internal activities that had solve complaints. Request information to customer to support internal Ficosa team.
10. Involving all activities such as ACE, HSEQ raised by company

BEACONCHINA

BeaconChina, an US oriented leader in recruitment, training and HR / career consulting, is an expert at providing innovative HR / career solutions to both the MNCs (top500 of the world) and emerging growth companies. Founded in the US in 1981, BEACONCHINA has since expanded into China beginning in 2000. We firmly adhere to a distinctive vision and mission aimed at achieving two goals: to place our clients’ interests first and to lead our profession by creating value for our clients through our solution oriented service.

BeaconChina is staffed by a group of dedicated professionals, many of whom held executive roles in major multinational companies. We are a diverse team that brings a abundant amount of cultural knowledge and international experience together to complete each placement flawlessly. We have good performance of headhunting service and RPO projects with our professional sourcing field. The main of our service field include Industrial, Energy, Healthcare, Aviation, IT, Manufacture and so on. The general functions such as Sales, HR, Finance, Marketing and so on are also our strength positions.