宜兴招聘

Overall Job Purpose
Lead Customer Service Operations in creating an environment focused on operational excellence, improvement of existing processes, and developing solid relationship with internal and external customers while effectively supporting Sales and marketing strategies.


Essential Job Duties and Responsibilities
50%
Provide leadership for daily account service operations which include: receipt of customer orders, order management (maintaining the ship status of all orders), proactive resolution of problems, enforcement of Nike policies, product information and availability, allocation, claim management, value added services, and consumer services.

30%
Support account sales/territory sales/customers on order changes, cancellation, tracking and reporting, communicate and deliver seasonal/monthly order and shipment information with account sales/territory sales/customers/logistics.

10%
Deep dive into account service model for service differentiation to improve account operation efficiency and finance performance. Drive process improvements to optimize service to accounts and improve efficiency. Setup team KPI/scorecard to measure team performance for continuous improvement. Play and active role in global/regional projects.

10%
Promote Nike's values (Performance, Authenticity, Commitment, Innovation, Teamwork) to develop a cohesive group of employees focused on key account service and improving operational efficiency and effectiveness. Supervise, coach and lead key account service team to success.


Essential Job Qualifications
Education/Work experience:
Bachelor degree in Business or related field, with a minimum of 3 years in a senior level management position with operations responsibilities, preferably in a customer service/retail/operation environment.

Knowledge:
1.Good understanding of Nike's Customer Service policies and global best practices and Order Management System.
2.Demonstrate leadership skills with an emphasis on developing a cohesive and motivated team.
3.Demonstrated use of process management concepts which have led to improved operational efficiency, effectiveness and flexibility.

Skills/Abilities:
Mental
1.Competency in speaking, writing, and reading English and Chinese.
2.Must posses excellent listening and communication skills.
3.Must be able to handle an intense pace in a dynamic and ever-changing workforce.
4.Able to analyze information to formulate recommendations based on data, gatherer from internal and external customers.
5.Ability to manage multiple priorities at the same time
6.Proficiency in Microsoft Word, Excel and Powerpoint.

Interpersonal
1.Ability to deal with diverse personalities in one-on-one and small and large group situations.
2.Ability to negotiate, persuade and influence in critical situations to obtain consensus with internal and external customers.
3.Ability to manage and operate within a team environment.

耐克集团总部位于美国俄勒冈州比佛顿，致力于设计、销售以及经营各类体育和健身运动所需的运动鞋类、服装、装备及配饰，处于行业内的领先地位。Converse公司为耐克集团全资拥有的子公司，主要设计、销售和经营运动鞋类、服装及配饰。
耐克是一个充满希望和灵感的品牌。我们相信运动的力量可以推动人类释放无限的潜能，并展现世界最美好的一面。耐克所做的每一件事都植根于一个最重要的使命（Purpose）—— 不管是在运动场上还是场外，我们在全球各地不断重新定义人类潜能 (Redefine Human Potential) 。
为了达成使命，我们不断挖掘人类潜能。我们创造突破性的体育创新，我们以可持续的方法生产产品，我们建立富有创造性和多样化的全球团队，我们对生活和工作的社区产生积极的影响。
耐克的多样化团队是点燃我们想象力和推动创新的火花。我们讲着不同的语言， 生活在190多个国家，我们拥有世界顶尖的设计师、工程师和销售团队。从零售部门到全球办公室, 差异化推动着我们愈发优秀 。
耐克代表着体育、时尚和追求卓越的全球文化。我们热心于发掘潜能, 相信每个人都应该有机会来实现自我潜能。我们对员工进行投资，激励他们迸发新的想法、创意，打造新的产品，从而推动体育运动的未来。
耐克集团总部位于美国俄勒冈州比佛顿，致力于设计、销售以及经营各类体育和健身运动所需的运动鞋类、服装、装备及配饰，处于行业内的领先地位。Converse公司为耐克集团全资拥有的子公司，主要设计、销售和经营运动鞋类、服装及配饰。