鹰潭招聘

工作时间：8:30-17:30

工作地点：闵行区文井路

（班车线路：天山，漕宝路，普陀，嘉定，虹口闸北，杨浦中原，浦东杨高路、周浦、上南浦江，黄浦徐汇，九亭，金山等）

合同形式：中智外包，1年，根据表现有转正机会

参考薪资福利：税前8-8.5K，13薪，食堂，班车，五险一金，补充医疗

服务描述/ Brief description of service:

1) Order fulfilment and Delivery Solution/Operations

1) Ensure that customer order requirements are clearly represented by way of order entry. Verify that Huntsman can adept all details of the order including all customers special order requirements.

2) Ensure HPP pricing policy and approval process is strictly executed.

3) Process orders accurately and efficiently according to established procedure.

4) Complete all necessary administration and customer follow up as required and ensure that the customer database is kept updated.

5) Ensure error free invoicing routines and hence elimination of credit notes.

2) After sales service

1) To ensure that all customers’ complaints are clear understood and promptly communicated with relative sales representative; to gather information, in close co-operation with the sales representative and other relative functions.

2) To manage customer complaints actively and ensure that they are logged in and resolved without delay. Aware of the problem-solving stage and ensure that the customer is kept informed on a timely basis of progress. The same applies for customer reports of non-conformances and concerns, as well as handling customer claims.

3) Customer Agreements and Sales Support

1) Support the relevant Account/Sales Manager, promoters in collection and maintenance includes customer master data, commissions and customer specific sales specifications. Support related commercial for channel management.

2) To complete relative customer service activity weekly or monthly report to CS Managers accurately and promptly

4) Compliance

1) Participate where necessary in ISO and quality process to ensure procedures and working instructions are properly followed.

2) Ensure customer service activities are fully compliance in ISO, SOX, EHS, legal etc.

3) Ensure that all customer will received all their product’s MSDS/PDS.

4) Bear in mind and remind others among teams that E&HS is the priority during daily activities;

5) For foreign trade, understanding of Denial Party, Trade Embargo, and Regulatory is a must. And get help form EHS when necessary.

服务担当技能要求/ Skills and qualifications required:

Education : 4 years university degree or above, preferably major in Chemical/ Trade

Experience: Minimum 1-year relevant/irrelevant experience, SAP is a plus

Skills : High sense of responsibility, proactive attitude and independent, communications skills, normal English writing & speaking, high PC skills especially in MS Office

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。