鹰潭招聘

职责：

Migration and training responsibility

Design and Execute migration plan of assigned market – specifically for CIB & CB, as per ranking priority

Design and Execute training plan of assigned market - specifically for CIB & CB, as per ranking priority

For clients, with migration category Star and A, directly engage and lead the migration and training

Client Piloting – applicable for new market as well as new functionalities (ie Trade, collections and CSA)

Pilot selection – This includes identification of names + consequential activities like assisting in new GROUP ID creation, training and engagement

Engagement with pilot clients for training, orientation of NG and overall client readiness

Pre-Migration

In conjunction with RCM, assist in the client activity analysis (based on current S2B profile)

Work with the segment RMs to establish client communication and initial orientation

Schedule F2F, web-based client training, as applicable, in the lead up to the migration date

In conjunction with RCM, assist in internal training with RM, Sales, CSG, IM and Product teams on the ground

Migration – During and Post

For qualified clients, hand hold client support

Update client support centre with country-specific queries raised by the clients

Collection of feedback, analysis (GEMS, CEMS & usage) for analysis

Assist to analyse issues on the ground, monitor critical issues and follow up with PSS/L3, etc.

NTB Onboarding

Lead the NTB onboarding process in markets where NextGen migration has commenced

Work with the CSG / IM teams to review onboarding processes and update DOIs, where applicable

Maintain and publish statistics on NTB onboarding progress

Testing

Enhancement and review of test scripts as per function delivery. This includes incorporation of specific local considerations

UAT participant

要求：

Fluent in both written and speaking English

Good communication skills

Banking experience is preferred

Project management experience is plus

Good command of Office software such as Excel and PDF

工作地点：上海市浦东新区世纪大道201号渣打银行大厦

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。