鹰潭招聘

职能：

1. Order fulfilment and Delivery Solution/Operation

1) Ensure that customer order requirements are clearly represented by way of order entry. Verify that Huntsman can adept all details of the order including all customers special order requirements.

2) Ensure HPU pricing policy and approval process is strictly executed.

3) Process orders accurately and efficiently according to established procedure:

To receive orders including sales orders and sample orders from commercial team or customers by telephone, telex or other means, and co-ordinate with relevant sales representative;

To get contract terms from commercial teams and get approval in accordance with the company’s LOA;

To co-ordinate with production planner for the required products and dispatching date; or co-coordinate with the supply plant for the required products and dispatching date;

To ensure all local sales and export sales have proper agreement or contract or purchase order signed with the customers and keep a clear and separate contract file for reference, meanwhile make sure to be strictly in compliance with SOX, legal requirement; and to get help from CS supervisor/manager, finance colleague or consultant if necessary.

To monitor customer’s credit situation before dispatching an order and keep sales representative informed and get approval for delivery if there’s any credit occurs (strictly follow the company’s procedure and LOA);

To keep clear record and filing of all the sales occurred by customer and by date; track all order in a timely manner to ensure no back order or due delivery open;

To arrange shipment as per agreed delivery terms with haulier under the agreed the framework given by logistic, co-ordinate with logistic and export forwarder for export orders’ custom manual registration and shipping arrangement if any export order involved.

To coordinate with warehouse for goods dispatching prior to the arrangement of goods delivery;

To ensure SAP order with accurate price and payment terms to ensure to have a correct and clear A/R balance to customer with the report provided from Finance;

Proactively monitor and expedite progress of customers’ orders. Keep the customer fully informed of any changes from the original promise. Ensure that the customer is invoiced appropriately. Communicate without delay to the relative parties of any changes in customer order requirements. This involves, where appropriate, direct contact with third party service;

4) To help logistics to monitor the haulier’s or other service provider’s performance by logging non-standard service, concerns and complaints to logistics so as to contributes CS’s service feedback to the logistic department in measuring the supplier’s service level to ensure a high service level to all the customer.

2. Customer Agreements and Sales Support

1) Support the relevant Account/Sales Manager/Representative in the developing, collection, maintenance and articulation of Customer Agreements in whatever form they may take and get proper approval. This includes customer master data, outline agreements, prices, commissions, rebates and customer specific sales specifications. Support related commercial for channel management. Keep clear center file as required.

2) Timely raise request for updating of customer service related master data in SAP system and make sure of the accuracy. Keep clear center file as required.

3) Contribute to the forecasting process carried out by the Account/Sales managers/CSO/CSS as input to the supply chain planning processes in related sectors.

4) Where necessary provide specific reports to the relevant commercial/account/sales manager/CS managers, usually in weekly and monthly basis.

5) To complete relative customer service activity weekly or monthly report to CS Officer/Supervisor/Managers accurately and promptly

3. Enquiries and Complaints Management

1) To ensure that enquiry, including sales prices, technical, quality and commercial enquiry, product literature and sample requests, from present or future customer are promptly and adequately communicated with commercial teams and replied to promptly;

2) To influence customers and other colleagues to provide order in plan for a better planning and service standard;

3) To ensure that all customers’ complaints in the responsible service area are clear understood and promptly communicated with relative sales representative, CS Manager; help when necessary to gather information, analyze, report and propose solution together with team leaders to customer in close co-operation with the sales representative and other relative functions in the company.

4) To report customer complaints to supervisor on time and follow it actively and ensure that customer complaints are logged in and resolved without delay. Remain aware of the problem solving process at any point in time and ensure that the customer is kept informed on a timely basis of progress. The same applies for customer reports of non-conformances and concerns, as well as handling customer claims. To ensure that the corrective action is promptly and accurately implemented and all the information are proper recording in the QAD system. And keep a very clear record of all the compensations, claims, return etc.

5) To have useful information sharing among CS teams for particular lesson learned during the job via the channel or CS Officer, supervisor or manager.

4. Compliance

1) Participate where necessary in EHS, ISO and quality process to ensure procedures and working instructions are properly followed.

2) Ensure customer service activities are fully compliance in ISO, SOX, EHS, legal etc. with support from CS supervisor and/or manager.

3) Ensure that all customers shall receive all their products’ MSDS/PDS and keep a clear records and filing of the customer’s receipt confirmation;

4) Bear in mind and remind among teams that E&HS is the first priority during daily activities;

5) For foreign trade, understanding of Denial Party, Trade Embargo, and Regulatory is a must. And get help form EHS when necessary.

要求：

- 本科或以上学历，优先考虑化学/贸易或英文专业

- 工作年限不限，应届生也可

- 英文书面及口语均流利

- 希望学习能力强，有责任感，沟通力好

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。