鹰潭招聘

职位描述：
服务地点/Address: 上海市徐汇区平福路188号聚鑫信息科技园
服务期限/Service period: 6个月
服务描述/ Brief description of service:
Responsibilities

Respond to customer inquiries received through facsimile, e-mail or telephone and related to any range of the organization’s hardware and software products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements.
Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services
Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications. Make required arrangements and communications and track open inquiry to ensure satisfactory closure for the customer
Document user inquiries and problems. Identify trends in support requirements, notify engineering staff as to significant trends and recommend the inclusion of information in on-line help program, manuals or other resources to respond to issues repeatedly raised by customers. Contact third party software developers to determine solutions for common interface problems and incorporate solutions into responses to customers. Prepare and issue specific instructions for customers related to commonly recurring problems.
Identify when problems represent engineering hardware or software design issues and report suspected design flaws to designated department heads.
Process customer orders and sales orders for Non-warranties services. Enter data relating to customers and sales and maintain customer database in computer system.
Follow up on service inquiries to ensure that customers are satisfied with quality of service provided. Respond to and resolve complaints and concerns.
Perform Asset registration in SFDC as required.

Skills, Experience and Qualifications

Degree/diploma in with technical or engineering background preferred.
1 to 3 years “hands-on experience” in customer service and/or call center;
Good problem solving and communications skills;
Relevant SAP experience preferred
Strong proficiency in Mandarin and basic English language skills;
Excellent individual and team worker.

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。