鹰潭 [切换城市] 鹰潭招聘鹰潭物流/仓储招聘鹰潭物流专员/助理招聘

Customer Service & Supply Planning Coordinator

上海中智项目外包咨询服务有限公司

  • 公司规模:1000-5000人
  • 公司性质:国企
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2016-12-20
  • 工作地点:上海
  • 招聘人数:若干人
  • 工作经验:1年经验
  • 学历要求:大专
  • 职位月薪:5000-8000/月
  • 职位类别:物流专员/助理  客服专员/助理

职位描述

职位描述:
工作职责:
1. Participates actively in all quality improvement activities to enhance customer satisfaction and business results.
2. Reviews enquiries and contracts to ensure that customers’ requirements are well-understood and can be satisfied within company’s ability and policy.
3. Check quotation according to the defined company standard and policy for customer to facilitate business negotiation.
4. Prepares contracts (if required) and perform contract review to ensure that customers’ requirements are well defined in the contracts and are within company’s capability and policy.
5. Performs order follow-up which includes order entry, acknowledgment and monitoring of delivery changes to ensure that customers’ requirements are fulfilled satisfactorily.
6. Coordinates with Group and related functional areas to achieve the defined level of service-out reliability and customer satisfaction.
7. Works closely with customers and related functional areas on delivery and payment arrangement to prevent unnecessary pile-up of stock.
8. Handles administrative complaints promptly to provide satisfactory explanation and corrective actions to customers.
9. Assists in sales forecasting of backorders to facilitate the monitoring of sales target achievement.
10. Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status.
11. Coordinates with related functions or importer assigned by customer to arrange delivery of physical goods and related documents such as invoice, packing list etc. to customer on time according to customer’s requirement.
12. Coordinates with business team or customer to arrange goods return and follow up on the issue of credit note after receiving inspection
13. Handles and monitors supply orders for components and Subcontracted operations and other supplies according to business needs.

要求:
1. Diploma or above in business studies, supply planning/logistics management or equivalent (PRC)
2. 1-2 years working experience, preferably in commercial and custom declaration fields, supply chain and planning
3. Knowledge of I/E and shipping practices
4. Knowledge of supply planning management
5. Basic PC skills especially in handling data processing and word processing
6. Good interpersonal, communication and coordination skill
7. Fluency in English and Mandarin


备注:
工作地点:上海市黄浦区半淞园路(4/8号线西藏南路步行5-10分钟)
合同形式:该岗位由外资汽车零配件公司委托中智招聘,签署人事外包合同

职能类别: 物流专员/助理 客服专员/助理

关键字: 客服 供应链计划 订单 贸易 物流

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公司介绍

上海中智项目外包咨询服务有限公司是中智上海全资子公司,发展至今,经与几千家各个行业的企业成功合作,服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等,其中全球500强企业占比超过50%,涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业,并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神,坚持传承与创新,积极探索企业发展的新方向、新路径,推动企业实现新发展,继续强化质量意识,加强质量管理,落实质量责任,提高服务质量,进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。

联系方式

  • Email:jobcc@ciicsh.net
  • 公司地址:沪闵路