(SHD)西门子医学诊断产品（上海）有限公司-现场维修工程师FSE-济南(70529)(职位编号：70529)
西门子医学诊断产品（上海）有限公司(SHD)
- 公司行业：医疗设备/器械
职位信息
- 发布日期：2012-08-02
- 工作地点：济南
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：维修工程师 医疗器械维修人员
职位描述
Mission:
- Offering technical repair service to customers, supporting and coaching distributor’s technical service. Maintenance and installation support of instruments at the customer sites, Update of Systems-Software, Trouble shooting and complaint handling aligned with customer needs. Ensuring the efficiency and timeliness, working to optimize costs, turnaround time and quality to ensure long term customer satisfaction by coordinating distributors.
- 为客户提供维修、保养、安装仪器、更新系统软件的技术服务。对代理商进行技术支持和指导。 根据客户需要处理解决客户投诉。与代理商一起协作确保及时有效地以最经济的方式和完善的品质来保证长期的客户满意度。
Contacts:
- Internal: Sales, Customer Service Manager and Team Leader, and other sales and commercial staff mainly.
- External: Distributors and key Accounts etc.
Tasks:
1. Efficient and effective installation and maintenance in the field, Following up and solving technical incidents on the instruments, uninstalling and decontaminating instruments, monitoring expenses and local spare parts usage. 及时有效的安装，保养所在区域的仪器，跟踪和解决仪器的技术问题。仪器的拆卸与消毒，控制维修成本和管理当地零配件库。
2. Solving the problem by Telephone if possible, and feeding solutions back to the Hotline. Fixing incidents with optimized costs and quality for the customer, including during weekend and public holiday shifts. 通过电话解决客户问题并将解决办法反馈给热线中心。在任何时间内以最经济和最优的品质解决客户的问题。
3. Educating and Train customer: 教育和培训客户
4. Operation and recording by following Field Service SOP/EHS，Centralizing and archiving technical documentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录，对技术文件的存档管理。
5. Keeping abreast with technological developments 不断寻求技术上的同步与发展
6. Good cooperation with distributors 与代理商良好的沟通协调
7. Providing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍，推广试剂项目。
8. Teamwork and encouraging others to adopt best practices also 有效的团队工作， 分享经验。
9. Other marketing or related projects or tasks assigned by supervisor or company.
其它上级或公司指派的项目或任务。
Knowledge:
1. A degree in medical engineering, mechanics or related majors. Experience in medical device industry, with diagnostics experience a plus.
2. Effective communication skills both written and verbal
3. Is highly computer literate with good experience in using Microsoft Office applications
4. Has a thorough knowledge of Company Procedures and Policies
5. Good understanding of the Financial system operated within the company
6. A broad based knowledge of the products within the In-Vitro Diagnostics industry
7. Relevant and demonstrable knowledge of the market in which MED Dx operates
Experiences:
1. Good experience in Service within diagnositcs industry. Adequate knowledge about diagnostics products and its major feastures, applications and advantages. Excellent project management experience and proven success record.
2. Medical engineering, mechanics, diagnostics or relevant functions.
3. Good cooperation and coordination abilities. Excel under pressure.
4. Good language skills incl. Chinese and English. Can work well with staff and customers from diversifed backgrounds.
Capabilities:
- Communication Skills
- Team player
- Analytics
- Result and quality orientation
- Learning
- Business competence
- Strategic judgment
- Customer Focus
提醒：
点击“西门子专属申请 ”，您将会进入西门子专属招聘系统，进入系统后您可以在页面右上方的下拉菜单，选择简体中文页面，并请遵循下面的规则设置您的系统密码。
密码设置规则：密码长度必须在8个字符以上，并且必须包含英文大写字母，小写字母和数字。例如：Ab123456。
- Offering technical repair service to customers, supporting and coaching distributor’s technical service. Maintenance and installation support of instruments at the customer sites, Update of Systems-Software, Trouble shooting and complaint handling aligned with customer needs. Ensuring the efficiency and timeliness, working to optimize costs, turnaround time and quality to ensure long term customer satisfaction by coordinating distributors.
- 为客户提供维修、保养、安装仪器、更新系统软件的技术服务。对代理商进行技术支持和指导。 根据客户需要处理解决客户投诉。与代理商一起协作确保及时有效地以最经济的方式和完善的品质来保证长期的客户满意度。
Contacts:
- Internal: Sales, Customer Service Manager and Team Leader, and other sales and commercial staff mainly.
- External: Distributors and key Accounts etc.
Tasks:
1. Efficient and effective installation and maintenance in the field, Following up and solving technical incidents on the instruments, uninstalling and decontaminating instruments, monitoring expenses and local spare parts usage. 及时有效的安装，保养所在区域的仪器，跟踪和解决仪器的技术问题。仪器的拆卸与消毒，控制维修成本和管理当地零配件库。
2. Solving the problem by Telephone if possible, and feeding solutions back to the Hotline. Fixing incidents with optimized costs and quality for the customer, including during weekend and public holiday shifts. 通过电话解决客户问题并将解决办法反馈给热线中心。在任何时间内以最经济和最优的品质解决客户的问题。
3. Educating and Train customer: 教育和培训客户
4. Operation and recording by following Field Service SOP/EHS，Centralizing and archiving technical documentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录，对技术文件的存档管理。
5. Keeping abreast with technological developments 不断寻求技术上的同步与发展
6. Good cooperation with distributors 与代理商良好的沟通协调
7. Providing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍，推广试剂项目。
8. Teamwork and encouraging others to adopt best practices also 有效的团队工作， 分享经验。
9. Other marketing or related projects or tasks assigned by supervisor or company.
其它上级或公司指派的项目或任务。
Knowledge:
1. A degree in medical engineering, mechanics or related majors. Experience in medical device industry, with diagnostics experience a plus.
2. Effective communication skills both written and verbal
3. Is highly computer literate with good experience in using Microsoft Office applications
4. Has a thorough knowledge of Company Procedures and Policies
5. Good understanding of the Financial system operated within the company
6. A broad based knowledge of the products within the In-Vitro Diagnostics industry
7. Relevant and demonstrable knowledge of the market in which MED Dx operates
Experiences:
1. Good experience in Service within diagnositcs industry. Adequate knowledge about diagnostics products and its major feastures, applications and advantages. Excellent project management experience and proven success record.
2. Medical engineering, mechanics, diagnostics or relevant functions.
3. Good cooperation and coordination abilities. Excel under pressure.
4. Good language skills incl. Chinese and English. Can work well with staff and customers from diversifed backgrounds.
Capabilities:
- Communication Skills
- Team player
- Analytics
- Result and quality orientation
- Learning
- Business competence
- Strategic judgment
- Customer Focus
提醒：
点击“
密码设置规则：密码长度必须在8个字符以上，并且必须包含英文大写字母，小写字母和数字。例如：Ab123456。
公司介绍
西门子医学诊断，作为临床诊断行业中的领导者，承诺为医护人员提供疾病诊断、治疗和监控所需的关键信息。我们不仅提供优质、范围广泛的产品线组合，包括整合生化，免疫分析，常规生化，自动化，血球，凝血，微生物，糖尿病，尿液分析，血气监测以及分子生物学检测，同时还提供丰富多样的检测菜单及IT解决方案，配合高响应的客户服务，为您优化实验室工作流程、提高操作管理效率并改善患者护理效果提供最有效的帮助。