宜昌 [切换城市] 宜昌招聘宜昌质量管理/安全防护招聘宜昌质量管理/测试经理(QA/QC经理)招聘

高级服务质量管理经理 Senior Service Quality Management Manager(北京)(职位编号:23028)

联想(北京)有限公司

  • 公司规模:5000-10000人
  • 公司行业:互联网/电子商务

职位信息

  • 发布日期:2013-10-14
  • 工作地点:北京
  • 招聘人数:若干
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语良好
    普通话良好
  • 职位类别:质量管理/测试经理(QA/QC经理)  

职位描述

Position Description:
1. Build up, deploy and optimize proactive operation management system (methodology/regulations/processes/tools/standardss/etc.) continually; Leverage Different Kind of Resources to Study IT Operation Management Trends and ITIL Best Practice in Industry to improve the operation management quality continuously."
2. Design/Build application operation & cost model with consideration of ITIL Standard and IT Overall Strategy."
3. Monitor the execution of the daily operation, re-enforce to check existing process execution and find the operation risk/issue proactively to push the function team improving; Complete the analysis and report, reoport to management team regularly. "
4. Responsible the project and release transition, include make the transition plan, monitor the transition status, to ensure a smooth taking over to the operation team after exit PPS."
5. Coordinator the departement to support the internal/external audit and the information security requirement."

Position Requirements
1. Management Skill:with the IT application operation management experiences in large multinational corporation, 5 years or above management experience,preferred for oversea working experience
2. Qualifications & Experience:A bachelor degree in IT related disciplines from well recognized universities, proficient in internal IT application operationa management. Familiar with ITIL V3.0 mothodoloty and at least one industrial ITSM system (e.g. Remedy); Has experience in Incident, Problem and Change management, include the process and KPI design. Previous experience in ERP/CRM related application project or operation management preferred;
3. Communication : Good command of spoken and written English and Chinese, expecially in IT area. Teamwork at the highest levels. Plan and conduct
complex negotiations reaching lasting agreements and commitments.Analyze complex/new situations. Good presentation skill.
4. Other:ITIL related certification or has the experience in ISO 20000 is preferred


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公司介绍

 


联想是一家成立于中国、业务遍及160个市场的全球化科技公司。全球约有5.4万名员工,年营业额超过3000亿人民币。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。



联想依托人工智能、数据、计算力和算法,为用户与全行业提供整合了应用、服务和最佳体验的智能终端及强大的云基础设施与行业智能解决方案。我们的智能变革战略愿景,必将让人们获得更好的智能化体验和更高效的连接,打破地理与文化的藩篱,共享智能生活。


联系方式

  • Email:xuxy4@lenovo.com
  • 公司地址:地址:span联想总部(北京)园区