宜昌招聘

This is a position focusing on supporting CRM, OMS and associated E-com platform and providing the technical support to internal HQ users to ensure the smooth operation and issues solving..

该职位负责CRM，OMS及电商平台的支持，并为办公室用户提供技术支持，以确保系统稳定运行及高效解决问题

工作内容：

- Daily maintenance of CRM & OMS system / CRM & OMS系统日常运维

- Responsible for OMS hotline and support as 1st line (10AM-10PM) / OMS热线及支持（10点-22点）

- Support business users' issues and requests / 处理业务部门问题和需求

- Identify, prioritize, and follow system issues then coordinate with CRM & OMS or other systems' vendors / 明确、安排并跟进CRM & OMS系统问题，并协同供应商处理

- Control and test CRM & OMS new deliverables / CRM & OMS交付测试

- Lead system continuous improvement with business users / 协同业务部门持续改进系统

- Participate to company-wide projects involving CRM & OMS / CRM & OMS相关项目

岗位要求：

- Recent 3-4 years experience on OMS, and experience on O2O project will be preferred / 最近3-4年 OMS系统工作经验，O2O项目经验可加分

- 1 years experience on CRM and experience / 1年 CRM系统工作经验

- Strong knowledge on E-commerce platform (Tmall, VIP, Tik Tok, etc) / 熟悉电商平台（如天猫、唯品会、抖音等）

- Good Knowledge on Webservices / API management / 熟练掌握Webservice及API

- Good knowledge of Wechat Miniprogram / 了解微信小程序开发

- Strong learning capability on new business knowledge and ability to balance technical skills with business request / 新业务/技术的快速学习能力，以及将技术结合业务的能力

- Good communication skill with end users / 沟通能力

- Good ability for trouble shooting / 故障处理能力

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