宜昌招聘

Purpose

The Customer Service Officer receives and processes component delivery inquiries and orders from KONE Frontline (FL) units. The Customer Service Officer enables complete, correct and punctual deliveries of products and solutions to FL units as requested. He/She manages the interface with all key stakeholders during the delivery project.

Responsibilities and key activities

·        Receives inquiries from FL, investigate and process the inquiry, get necessary information from GSS internal or other functions, reply to FL.

·        Receives the Spare Part orders from FL and handles the orders in SAP. Clears IDOC issues if any.

·        Verifies the received order information, steers order bound engineering and confirms the order to FL.

·        Receives and processes clarification requests from FL, and provides replies.

·        Confirms material delivery time to FL and follow up the material availability status

·        Confirms the spare parts Transfer Prices.

·        Processes outbound delivery orders and clears the IDOC issues in SAP

·        Informs FL about any deviations in delivery operations.

·        Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings

Processes credit/debits notes in SAP according to instruction

通力是全球电梯和自动扶梯行业的领导者之一，1910年成立于芬兰赫尔辛基。公司B类股票在芬兰赫尔辛基纳斯达克交易所上市。2020年，通力集团的年净销售额达99亿欧元，拥有超过60,000名员工。
通力的使命是缔造更美好的城市生活。通力为客户提供创新且可持续的新梯解决方案，确保设备安全可靠运行，并为老旧设备提供更新改造解决方案，为建筑的整个生命周期增添价值。随着建筑越来越高、越来越智能，通力借助科技创新预测未来需求，创造全新且更加定制化的客流解决方案，以生态的力量为人们创造更加安全、便捷、可靠的客流体验。
1996年12月，通力电梯有限公司在中国昆山注册成立。截至2021年上半年，通力中国的销售及服务网络覆盖80多家分公司，拥有超过20,000名员工，1,200多家服务站点遍布全国，累计发运台量超120万台。通力中国的产品除了满足国内需求外，还出口到亚洲、中东、澳大利亚、美洲和欧洲等100多个国家和地区。通力革新的电梯和自动扶梯解决方案，让生活和工作在更高、更智能化的楼宇成为可能，让城市成为人类更理想的居所。