Service Desk Sr Engineer
百威投资（中国）有限公司
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2020-12-31
- 工作地点：大连
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 职位月薪：1-2万/月
- 职位类别：网络工程师(IT工程师)
职位描述
1.Main Purpose or Function of Position
2.Main Accountabilities
3.Other Responsibilities, Requirements or Technical Skills
| Responsible to support ABI employees based in Korea and Japan on kinds of IT technical & process requests. The whole task will be handover from Korea & Japan local support team to Dalian candidate to provide better support process and cost saving purpose for company. |
| The support scope should include the IT infrastructure and ABI internal application support, based on the request type. Resolve the in-scope cases under L1 stage, and escalate the out of scope/ complicated tickets to L1.5/L2/L2 teams. |
2.Main Accountabilities
| Pick up calls through IT hotline to answer IT questions |
| Handle emails from end users from Korea and Japan |
| Resolve technical and procedure cases through ticketing tool |
| Asset management and information/data security protection |
| Weekly/Monthly data analysis and reporting performance to stakeholders |
3.Other Responsibilities, Requirements or Technical Skills
| Fluent Korean and Japanese both oral and email writing |
| Basic IT skills especially Microsoft apps support experience |
| Familiar with ITIL structure (ITIL Certificate is a plus) |
| 3~4 years on Customer Service |
职能类别：网络工程师(IT工程师)
公司介绍
Company Introduction
Budweiser APAC, part of AB InBev, is the largest and a fast growing beer company in Asia Pacific. The Company is one of the most profitable Asia-based beer companies in terms of Normalized EBITDA in 2018, with sales into 38 territories across the region, including its principal markets China, South Korea, India and Vietnam.
The Company brews, imports, markets, distributes and sells a portfolio of more than 50 beer brands in Asia Pacific. The Company believes brands are the foundation and cornerstone of building relationships with consumers and the key to long-term success. The Company seeks to maintain sustainable competitive advantages through its ability to meet evolving consumer desires and its leading brand positions, especially in the premium and super premium category, in all of its markets. Its portfolio includes international and local beer brands such as Budweiser, Stella Artois, Corona, Beck’s, Hoegaarden, Leffe and Goose Island across markets; Harbin, Sedrin and Boxing Cat in China; and Cass and Hand & Malt in South Korea
Budweiser APAC, part of AB InBev, is the largest and a fast growing beer company in Asia Pacific. The Company is one of the most profitable Asia-based beer companies in terms of Normalized EBITDA in 2018, with sales into 38 territories across the region, including its principal markets China, South Korea, India and Vietnam.
The Company brews, imports, markets, distributes and sells a portfolio of more than 50 beer brands in Asia Pacific. The Company believes brands are the foundation and cornerstone of building relationships with consumers and the key to long-term success. The Company seeks to maintain sustainable competitive advantages through its ability to meet evolving consumer desires and its leading brand positions, especially in the premium and super premium category, in all of its markets. Its portfolio includes international and local beer brands such as Budweiser, Stella Artois, Corona, Beck’s, Hoegaarden, Leffe and Goose Island across markets; Harbin, Sedrin and Boxing Cat in China; and Cass and Hand & Malt in South Korea
联系方式
- Email：adminbuw@cn.ab-inbev.com
- 公司地址：东三环北路博瑞大厦
- 电话：13710681254