Sr Tech User Support Analyst成都
美敦力中国
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：医疗设备/器械
职位信息
- 发布日期：2019-11-19
- 工作地点：成都
- 招聘人数：若干人
- 工作经验：无工作经验
- 学历要求：本科
- 职位类别：其他 技术支持/维护工程师
职位描述
Sr Tech User Support Analyst
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Resolves technical problems that originate by telephone in a call center/help desk environment.
- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Provides technical support to users for either PC, server or mainframe applications and hardware.
- Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
- Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Recommends systems modifications in order to reduce user problems.
Must Have: Minimum Requirements
- Bachelors degree required
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
职能类别：其他技术支持/维护工程师
关键字：技术分析支持
公司介绍
About Medtronic
Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.
We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.
Medtronic is a $27.8b company with more than 85K employees in more than 160 countries.
Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.
We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.
Medtronic is a $27.8b company with more than 85K employees in more than 160 countries.
联系方式
- 公司地址：北京