APAC Customer Care Manager ( Order-to-Cash & Credi
欧莱雅(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2019-11-28
- 工作地点:上海-浦东新区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位月薪:10-15万/年
- 职位类别:其他
职位描述
Key Job Accountabilities
Leader of Order-to-Cash and Credit Management in APAC, one of key Zone Business Owners in Supply Chain Center of Excellence.
Ensure process and standards application in all APAC countries, and support appropriate system and tools implementations. (e.g.: Order-to-Cash SD applications, Credit FI applications)
Build Customer Care Roadmap to support countries business growth. Deploy relevant projects in line with the Core strategy and Group transformation orientation.
Lead Order-to-Cash and Credit improvement in APAC:
Order-to-Cash: providing guidance to APAC countries, on the full Order-to-Cash cycle, and on development of Supply Chain relationship with internal and external partners to achieve business performance. Excellence on order management, catalogue management, portfolio management, returns & reverse flows, in collaboration with Finance and Sales. Animate Order-to-Cash KPIs, and continuous improvement.
Credit Management: ensure control of financial risks in customer credit management, provide guidance to countries on credit policy implementation, ensure good application of best practices, group norms and standards in this area. Animate credit KPIs, and continuous improvement.
Be the key contact of DGO (Corporate Supply Chain). Regularly share roadmap and actions updates.
Animate Order-to-Cash and Credit communities, provide them guidance. Contribute to Customer Care talents growth.
Participate to Supply Chain standard audit rollout, and be the referent on Group Best Practices on his/her function.
Propose directions for the 3 years plan and define budgets for his/her scope of activity
Job Requirements:
Solid background in Customer Care functions, with competencies in Order-to-Cash and Credit Management.
Managerial and Project Management in an affiliate level. Expert in SAP SD.
Good communication and interpersonal skills, willing to work with people from diverse background and in cross-cultures environment.
Leadership, challenging, having capacity to influence and gain confidence from different parties.
Proactive, analytical, independent, strong in problem solving and decision-making. Focusing on target achievement and continuous improvement.
Fluency in English mandatory.
职能类别:其他
公司介绍
创立于1909年的欧莱雅集团,是全球***的化妆品集团。于1997年进入中国市场,经过19年快速、稳健、持续的增长,欧莱雅已成为中国化妆品市场的翘楚,并在多个细分市场位居***,包括***护肤、彩妆、***护肤、面膜、高档化妆品、药妆以及专业美发领域。总部位于上海,有超过4400名员工。目前在中国拥有一个研发和创新中心,一个培训中心和三家工厂分别位于苏州、宜昌和广州。
敬请关注欧莱雅中国“让所有人拥有美”官方微信账号及官方网站*******************
联系方式
- Email:shailyn.wang@loreal.com
- 公司地址:湖北省宜昌市西陵经济开发区西湖路18号 (邮编:204000)