宜昌招聘

• Manage the customer experience for students and their parents across China during the initial period of online operations, offer seemliness blended service.

保障家长和学员的在线产品用户体验，以及和线下产品的无缝衔接。

• Set up blended learning service process and standards, manage online progress advisor’s KPIs.

制定和完善混合教学服务流程，在线班主任团队管理和考核标准.

• Familiar with online education industry, give training and sharing among K&T centers regarding industry knowledge, blended learning concept and detail service standard.
• 熟悉行业中线上产品和在线教育理念，在各地校区分享行业知识，并结合公司产品思路，贯彻混合教学的理念，落地服务细则。
• Lead monthly sharing sessions to implement best working practices in the team

周期性组织团队培训，分享案例处理方案和流程改进。

• Monitor daily PA (Progress Advisor) work procedure and result to ensure the standardization for PA work procedure.

              负责监督客服团队每日工作流程和业绩，确保其执行标准的工作流程

• Responsible to submit regular operation reports and data analysis to manager.

              与老师，家长以及学员保持密切的沟通，追踪教学质量，保障教学结果，与所有的家长保持良好的关系。

• Provide in-depth analysis of operational data in order to identify: trends, forecasting, potential issues and any other areas to follow up on

整理和分析业务报告，分析问题并提出改进方案。

• Manage a small team (10-15 direct reports) of full-time specialist

管理10-15人的团队

• Motivates the team at any time, builds up positive atmosphere for the team’s development, Drive online student NPS, retention and referral.

建立积极的团队文化，达成续费，推荐以及客户满意度的指标

 

You have/are:

你的资格:

• Love children and care about their growth

爱孩子，并关注他们的成长

• Bachelor degree or above, Education or English majors preferred

本科及以上学历，师范类或英语类专业优先

• English CET4 or above

大学四级及以上

• Fluent oral English and accurate written English skills

英语读写流利

• Strong sense of responsibility

有强烈的责任感

• Open minded, willing to communicate with all people

有开放的心态，乐于与他人沟通

• Be very flexible and can handle emergencies

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.