宜昌招聘

ESSENTIAL JOB RESPONSIBILITIES:

• Attend Customer Care Hotline
• Order parts/modules for Repair center.
• Process RMA and outbound shipments for all service related activities.
• Monitor and maintain customer technical support events to determine shipment activities.
• Monitor RMA’s to ensure equipment is returned for complaint investigation handling.
• Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events.
• Prepare service contract quotations, setup bill plans, review documentation and process invoices to ensure entitlement does not lapse due to processing.
• Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications, include Repair/ Installation/ PM etc.
• Maintain precise record keeping both on paper and across multiple software platforms. Continuously drive accurate and high quality results, which align with Cepheid’s high standards for customer care with continuous compliance of SOX and CFDA regulations.
• Actively seek and identify new approaches to enhance business processes.
• Continuously meet or exceed standard performance goals as established by manager.
• Contribute to growing department capabilities which may include assisting to build more scalable processes, supporting documentation and/or metrics needs, improving quality, etc.

MINIMUM REQUIREMENTS:

Education or Experience (in years):

• degree or equivalent professional experience.
• Minimum of 3-years experience in Customer Service or Order Management role in the Medical Device industry.

Knowledge and skills:

• Outstanding organizational skills and the ability to work independently

• Good working knowledge of MS Office

• Experience within ERP / CRM systems an advantage (SAP and Salesforce)

• Good ability to discover and use new software

• Ability to function under pressure

• Excellent customer relationship management, phone presence and written

• Good command of English both in oral and written

丹纳赫是全球科学和技术的创新者，致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质。我们在最前沿和富有吸引力的领域，如生命科学、环境等等，拥有众多世界一流的品牌。我们是一支全球超过71000名员工的多样化团队，遵循同一个文化 - 丹纳赫业务运营体系（DBS）,该体系引领我们始终在日益激烈的商业竞争中处于领先地位。丹纳赫2014年营业额达到199亿美金并且市值超过600亿美金，位列美国财富500强中的149位。在过去的20年中，丹纳赫的股价表现优异，超过标准普尔指数将近2000%。

在中国，丹纳赫始终保持高速增长，拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构，不但为中国客户提供着全方位的产品和服务，也为卓越人才提供更好的工作机遇和职位发展平台。

了解更多信息，请访问公司网站：***************.

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and etc. We are a globally diverse team of 71,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #149 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,000 percent.

With over 6000 associates and $1.6 billion of revenue in China, Danaher continuously achieve high growth in the market. Through more than 20 China operation companies and more than 100 subsidiaries, Danaher not only provides comprehensive products and services to China client, but also better career opportunities and development platform for talents.

For more information please visit our website at ***************.