宜昌招聘

1. 团队介绍：
Lazada is the No. 1 online shopping & selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Lazada helps local and international sellers as well as brands serve the millions of consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data and service solutions. Southeast Asia is the next big internet market and global melting point for the whole world e-commerce.


2. Job descriptions:
1. Provide dedicated support for Key Accounts with trusted advisory and data-driven. Deliver quality merchant support service to the account portfolio, meet specific customer satisfaction requirements while continuously driving the healthiness of the account portfolio.
2. Resolve seller inquiries with best-in-class standard. Proactively identify problems and risks of top sellers, build solutions and implement to consolidate.
3. Align with stakeholder improvement areas to enhance seller experience. Manage executive escalations. Provide accurate solutions and proper education to merchants regarding products, processes and compliance requirements.
4. Work with functional and operations teams to identify business opportunities; expertly manages stakeholder expectations and scope of projects。 Drive continuous improvement projects based on data insights to increase performance.
5. Conduct analysis of existing programs, processes, needs, internal controls, interdependencies and process gaps/opportunities to identify opportunities for improvement, non-value added steps, inconsistences, redundancies and other impediments. Lead and support the design and execution of complex business optimization initiatives, enable project implementation and delivery.
6. Innovate business models with key sellers/brands, basing on industry and platform status, find new opportunities and breakthroughs in the industry.

3. Job Requirements:
1. 4+ years’ experience in the Internet industry, cross-border e-commerce experience preferred;
2. Ability to develop a clear customer strategy, strong data analysis and insights capabilities;
3. Strong cross-team and cross-function communication skills, can motivate peers and co-work teams, and achieve goals through orderly program management.
4. Capabilities of resource integration, including but not limited to traffic operations, product operations and training operations, etc.;
5. Certain knowledge of internet product tools, quick learner of product tools and sense of productization and product optimization;
6. Results-oriented, flexibility of strategy adjustment in the face of difficulties, positive thinking, fluent in English communication is a plus.

阿里巴巴集团的使命是让天下没有难做的生意。

我们旨在赋能企业改变营销、销售和经营的方式。我们为商家、品牌及其他企业提供基本的互联网基础设施以及营销平台，让其可借助互联网的力量与用户和客户互动。我们的业务包括核心电商、云计算、数字媒体和娱乐以及创新项目和其他业务。我们并通过子公司菜鸟网络及所投资的关联公司口碑，参与物流和本地服务行业，同时与蚂蚁金融服务集团有战略合作，该金融服务集团主要通过中国领先的第三方网上支付平台支付宝运营。

我们的愿景
我们旨在构建未来的商务生态系统。我们的愿景是让客户相会、工作和生活在阿里巴巴，并持续发展最少102年。