宜昌招聘

Client Field Technical Services Sr. Analyst

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of 

Desktops, Notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. Accountabilities includes:

1. Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated Peripherals.
2. Installs, maintains and optimizes desktop /notebook configurations at customer sites. ·        
3. Diagnoses and resolves product performance problems. ·        
4. Performs maintenance and repair services. ·        
5. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which May impact Product performance. ·        
6. Instructs customers in the operation and maintenance of the system. 

Career Level Criteria

1. Understands and applies principles, concepts, theories, technologies and standards of professional field. ·        
2. Develops and applies specialized knowledge within own discipline. 
3. Deepens knowledge through exposure to new assignments and continuous learning. ·        
4. Knowledge of related industry considerations. ·        
5. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. ·         Builds deeper understanding of processes, procedures, customers and organization. ·        
6. Assists program or process development and implementation. ·        
7. Coordinates activities and processes.

Problem Solving

1. Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
2. Develops solutions to a variety of problems of moderate complexity.
3. Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues.
4.  Interprets generally defined practices and methods. 
5. Recognizes and acts on inconsistencies in data or results and escalates unusual problems. 
6. Identifies issues beyond stated situation.
7.  Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
8. Regularly exercises discretion on engaging leadership independent judgment on business matters.
9. Involved with local or business specific engagement initiatives in support of broader programs.

Job Experience

1.  6-8 years of relevant experience or equivalent combination of education and work experience.
2. Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Linux/Unix operating systems may be required.
3.  Experience in financing or banking industry is a plus.
4.  Experience in supporting VIP/high touch users is a plus.
5. Advanced customer interaction skills.
6. Proficient in spoken English is a must.
7. And desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred.
   

厦门弘有信信息技术服务有限公司是业界知名的信息技术服务和项目外包服务提供商，致力于为客户提供多种灵活、有效的信息技术服务和项目外包解决方案，公司于2012年8月正式成立，业务覆盖产品销售服务、销售支持服务、数据处理服务、业务流程管理等服务。多年专业高效的服务经验赢得了广大客户的信赖，与戴尔、IBM、平安、安保、宏业等许多知名企业建立了长期合作伙伴关系。