宜昌 [切换城市] 宜昌招聘

Customer Service Specialist

北京诺华制药有限公司 Beijing Novartis Pharma Co., Ltd

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:制药/生物工程

职位信息

  • 发布日期:2019-03-17
  • 工作地点:上海-浦东新区
  • 招聘人数:1人
  • 工作经验:无工作经验
  • 学历要求:招1人
  • 语言要求:不限
  • 职位月薪:0.8-1万/月
  • 职位类别:客服专员/助理  

职位描述

Job Purpose (State in a nutshell the overall objective of the role)


Follow up Sandoz products’ distribution process to ensure timely and smooth delivery. Support commercial &DP on customer creation application, customer and price master data maintenance, commercial terms setting, contract review, rebate and return settlement. Make routine reports and analysis data, and implement Sandoz internal control and SOP.

Major Accountabilities (Describe the main results of the role to be achieved )

Sandoz product delivery control

  • Follow up customer creation process, update and maintain customer master data and price master data.

  • Coordinate with BPA on commercial terms approval, contract review, rebate and goods return &replace issue.

  • Keep regular contact with 3rd party logistic to arrange shipment and solve problem on any related issues occurring during the process. Update and provide delivery status from 3rd party logistic to customer or commercial &DP.

  • Cross-communication with FRA, SCM, QA etc. on distribution management issues.

  • Good practice on filling commercial documentation.

  • Provide products’ related documents to CM or distributors.

    Sales Data and reports

  • Collect In/out/Stock data form commercial &DP on monthly basis.

  • Assist with CSM on monthly Accrual Report and daily sales report.

  • Provide routine reports timely and accurately.

Background (State the required education, experience level, and competency profile)


Education: University graduate with 2-3 years’ working experience in customer service and international

trading.

Languages: Good spoken & written

Experience:


  • Minimum 2-3 years’ experience in relevant fieldsexperience in logistic or finance will be preferred

  • Experience in distribution control, good analyzing and execution capability, ability to work independently

  • Strong computer skills, proficiency in Microsoft Office; experience in SAP operations and Access database is preferred

  • Proficiency in spoken and written English

Key Competencies:

  • Problem Solving, use rigorous logic and methods to solve difficult problems with effective solutions

  • Drive for Results, steadfastly push self and others for results

  • Customer Focus, establish and maintain effective relationships with customers and gain their trust and respect



职能类别: 客服专员/助理

公司介绍

北京诺华制药有限公司开发、生产和销售治疗多种疾病的创新处方药,涵盖的疾病领域包括:心血管、内分泌、肿瘤、抗感染、风湿疼痛及骨质疏松、移植免疫、中枢神经以及眼科。北京诺华制药曾获得“***雇主”和“最负社会责任的企业”等殊荣。

“诺华”中文取意“承诺中华”,即承诺通过不断创新的产品和服务致力于提高中国人民的健康水平和生活质量。北京诺华制药成立于1987年,总部设在北京,隶属于瑞士诺华公司。

诺华公司致力于为患者及社会提供创新医药保健解决方案,以满足其日益变化的健康需求。2011年,集团持续经营业务实现净销售586亿美元。集团研发投入约为96亿美元(去除减值及摊销后为92亿美元)。诺华集团总部位于瑞士巴塞尔,业务遍及全球140多个国家和地区,拥有124,000位全职员工。诺华集团立足在中国的长期发展,重要战略投资包括位于上海的综合性生物医学研发中心,以及位于北京昌平的制剂生产工厂和江苏常熟的原料药生产工厂。如需更多信息,敬请登录公司网站http://www.novartis.com和http://www.novartis.com.cn。

联系方式

  • Email:staffing.center@novartis.com
  • 公司地址:地址:span上海市浦东新区张江高科技园区金科路4218号