(SHD) DX Customer Service Manager(72264) (职位编号:72264)
西门子医学诊断产品(上海)有限公司(SHD)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2018-12-29
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:招若干人
- 语言要求:不限
- 职位类别:其他
职位描述
提醒:
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https://ars2.equest.com/?response_id=23091c8d49f95ed2a3b1df1af7265d53
We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today's dynamic environment. We are inspired to transform the way things are done –because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We're also deeply invested in our 46.000 people with the
hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.
Main responsible for the customer satisfaction and customer retention for the area, demonstrating proactive attitude and actions to optimize systems performance and image. Develop and maintain relationships with top customers.
Maintain high levels of teamwork inside the team and with partners, in particular with the Area Sales Team.
Quickly deliver service as needed, closing out customer complaints or escalating if necessary, performing installations to plan, working with the team at customer sites as needed.strict compliance to quality procedures and work instructions.
Optimize productivity for the area,Track and assure key Service metrics for the area (e.g. MODs completion, FTFR, MTBF, etcetera)
Recruit, coach, and motivate the team. Plan resources to respect current and future maintenance contracts and customer service.
Other tasks assigned by supervisor or company.
This position may suit you best, if building learning organizations is your expertise and you have extensive experience with Top Management Learning and Leadership Development.
- Has to drive consistent service best-practices and a good understanding of the customer needs
- Has to have a predisposition for effectively managing change
- Must be able to impact and influence CSE to give priority to important country strategic service initiatives in the face of heavy, urgent operational workloads and other branch business priorities
- Must be sensitive to diversity in culture, language-ability, economic and political constraints, customer-expectations, regulatory requirements, etc.
职能类别: 其他