宜昌 [切换城市] 宜昌招聘

(SHD) DX Customer Service Manager(72264) (职位编号:72264)

职位信息

  • 发布日期:2018-12-29
  • 工作地点:上海
  • 招聘人数:若干人
  • 工作经验:无工作经验
  • 学历要求:招若干人
  • 语言要求:不限
  • 职位类别:其他  

职位描述

提醒:

请务必通过 西门子专属申请链接(如下)申请该职位,您需要登录西门子专属招聘系统后方可提交申请,未注册用户需先注册。

https://ars2.equest.com/?response_id=23091c8d49f95ed2a3b1df1af7265d53


We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today's dynamic environment. We are inspired to transform the way things are done –because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We're also deeply invested in our 46.000 people with the
hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

Main responsible for the customer satisfaction and customer retention for the area, demonstrating proactive attitude and actions to optimize systems performance and image. Develop and maintain relationships with top customers.
Maintain high levels of teamwork inside the team and with partners, in particular with the Area Sales Team.
Quickly deliver service as needed, closing out customer complaints or escalating if necessary, performing installations to plan, working with the team at customer sites as needed.strict compliance to quality procedures and work instructions.
Optimize productivity for the area,Track and assure key Service metrics for the area (e.g. MODs completion, FTFR, MTBF, etcetera)
Recruit, coach, and motivate the team. Plan resources to respect current and future maintenance contracts and customer service.
Other tasks assigned by supervisor or company.
This position may suit you best, if building learning organizations is your expertise and you have extensive experience with Top Management Learning and Leadership Development.

- Has to drive consistent service best-practices and a good understanding of the customer needs
- Has to have a predisposition for effectively managing change
- Must be able to impact and influence CSE to give priority to important country strategic service initiatives in the face of heavy, urgent operational workloads and other branch business priorities
- Must be sensitive to diversity in culture, language-ability, economic and political constraints, customer-expectations, regulatory requirements, etc.


职能类别: 其他

公司介绍

  西门子医学诊断,作为临床诊断行业中的领导者,承诺为医护人员提供疾病诊断、治疗和监控所需的关键信息。我们不仅提供优质、范围广泛的产品线组合,包括整合生化,免疫分析,常规生化,自动化,血球,凝血,微生物,糖尿病,尿液分析,血气监测以及分子生物学检测,同时还提供丰富多样的检测菜单及IT解决方案,配合高响应的客户服务,为您优化实验室工作流程、提高操作管理效率并改善患者护理效果提供最有效的帮助。