宜昌 [切换城市] 宜昌招聘宜昌客服及技术支持招聘宜昌售前/售后技术支持经理招聘

服务中心经理Service Manager (测试类仪器)

丹纳赫(上海)企业管理有限公司

  • 公司规模:5000-10000人
  • 公司性质:外资(欧美)
  • 公司行业:多元化业务集团公司

职位信息

  • 发布日期:2017-07-01
  • 工作地点:上海
  • 招聘人数:1人
  • 工作经验:10年以上经验
  • 职位月薪:2-3万/月
  • 职位类别:售前/售后技术支持经理  客户关系经理/主管

职位描述

职位描述:
I. Purpose of Position
Lead Shanghai Service& Repair team, grow service revenues, provide an exceptional support experience to customers and contribute to Asia strategic plan.

II. Key Responsibilities
? Develop China Services organization with the following objectives
o Develop local service (break and fix) business opportunities and operating models. Services include extended warranty, service contracts, certification and preventive maintenance, repair, field service and parts.
o Responsible to execute China Service Revenue plan (yearly, quarterly, monthly).
o Execute and manage a comprehensive Asian Authorized Service Partner program in China that works in conjunction with the depot business to insure a high level of customer satisfaction and service revenues.
o Work with sales & marketing organizations in implementing customer, product or market specific service related programs.
? Be hands on and fix directly some selected products’ technical problems issues within the deadline
? Drive continuous improvement of operational excellence (Quality, Delivery, Inventory and Productivity) through the implementation of Danaher Business System.
? Develop an effective and teamwork department through proper selection, training, and assignment of personnel. Take as a strong leader with commitment to solve the problem proactively. Smooth communication with top level.

III. Relationships
? Sales Team: Support Sales team strongly with service leads submit.
? Product Team: Provide the VOC on the product quality timely and use customer complains system
? Strong Team work with others teams

IV. Measures of Performance
? Backlog Report and Service efficiency report
? Bowler Chart and QDIP Daily Management
? Service Module, Mapics and Sales Cube

V. Background and Skill
? College degree in engineering or equivalent technical field required. Master degree preferred.
? 8+ years’ experience in repair and field service in a high tech environment, ideally on measurement devices. 3+ years managing best in class repair service teams
? Strong cause/effect and quantitative analytical skills. Experience in "lean manufacturing" or" 6 sigma or related principles" environment are preferred.
? Strong interpersonal skills across cultures. Comfortable and effective in working with diverse teams across Asia.
? Fluent in English and Mandarin.

VI. Competency and Personal Trait Profile
? Understands strategy and vision in order to influence the customers
? Generates new ideas and solutions by making connections between diverse types of customers, markets and processes
? Energetic, positive thinker, team player
? Outgoing, enjoys working with people and outdoor activities/traveling
? Likes a challenge and strives to win in a competitive environment
? Enjoys learning, extensive reading and high capacity to absorb information

职能类别: 售前/售后技术支持经理 客户关系经理/主管

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公司介绍

丹纳赫是全球科学和技术的创新者,致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质。我们在最前沿和富有吸引力的领域,如生命科学、环境等等,拥有众多世界一流的品牌。我们是一支全球超过71000名员工的多样化团队,遵循同一个文化 - 丹纳赫业务运营体系(DBS),该体系引领我们始终在日益激烈的商业竞争中处于领先地位。丹纳赫2014年营业额达到199亿美金并且市值超过600亿美金,位列美国财富500强中的149位。在过去的20年中,丹纳赫的股价表现优异,超过标准普尔指数将近2000%。

在中国,丹纳赫始终保持高速增长,拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构,不但为中国客户提供着全方位的产品和服务,也为卓越人才提供更好的工作机遇和职位发展平台。

了解更多信息,请访问公司网站:***************.

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and etc. We are a globally diverse team of 71,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #149 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,000 percent.

With over 6000 associates and $1.6 billion of revenue in China, Danaher continuously achieve high growth in the market. Through more than 20 China operation companies and more than 100 subsidiaries, Danaher not only provides comprehensive products and services to China client, but also better career opportunities and development platform for talents.

For more information please visit our website at ***************.

联系方式

  • Email:jwu2@hach.com
  • 公司地址:长宁区福泉北路518号2座 (邮编:200120)