宜昌招聘

职位描述：
Position Responsibilities
  ·  To answer all incoming and outgoing calls for RSA assistance in a prompt, warm and courteous manner in line with company standards
根据公司标准，迅速、热情、礼貌得处理道路援助业务的呼入和呼出电话
·  To assist clients by taking actions to provide high level and satisfied services in accordance to the needs and within the entitlement of their contracts
根据客户要求和合同中规定的服务条款，提供令客户满意的高品质服务
·  To execute and implement the assistance plan and provide qualified solutions to the clients in accordance to the instructions and approval from Superior
经过上级批准，根据操作规范，向客户提供符合条件的救援计划和方案
·  To be the first point of contact for external customers, assistance providers and colleagues as the role of coordinator in the course of service delivery to our clients
在整个服务过程中，与外部客户、援助供应商和内部同事协调救援事宜，确保案件正确处理
·  To document all conversations, actions, correspondence and papers into computer bases system for smooth case evolution purpose and all the information are updated accurately and timely on progress
将案件处理内容及和客户沟通内容正确输入系统，以保证案件后续跟踪能查询到及时准确的信息
·  To work in a team environment to ensure proper case handling
在团队合作下，保证案件的正确处理
·  To work towards achieving on all objectives set for department and individual
努力完成部门和个人的工作目标
·  To work on other projects as assignment by Superior
完成上级 安排的其他工作
 

Education & Experience & Requirement
·  Junior College degree or above
大学专科及以上学历
·  Fluent in Mandarin and good pronunciation in standard
中文流利，普通话标准
·  Can handle multiple & urgent tasks and work under pressure
善于处理紧急、繁杂的工作；具有一定的抗压能力
·  Available to work weekdays and weekends; overnight shift is required
适应24小时轮班制制度，能上夜班
·  Excellent communication skills
良好的沟通技巧
·  Strong sense of customer service skills & commercial awareness
优秀的客户服务技巧和商务意识
·  Excellent PC skills(Word, Excel, Internet), including strong typing ability
良好的PC技巧(Word, Excel, Internet)，打字速度快
·  Experiences in RSA call center/customer services are advantage
具有客服经验或道路救援呼叫中心工作经验者优先考虑

ps:亦可接受应届生~

地址：苏州市工业园区东长路88号，2.5产业园 举报 分享

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