Sales and Education Supervisor
雅诗兰黛(上海)商贸有限公司
- 公司规模:5000-10000人
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2019-01-07
- 工作地点:深圳
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:招1人
- 语言要求:不限
- 职位月薪:0.8-1万/月
- 职位类别:销售主管
职位描述
· Provide support, advice and direction to Studio Managers and MUAs in all matters pertaining to their roles and activity in-store.
· Coach each door to ensure the highest of service standards is maintained at the point of sale. Coach each MUA on specific service/selling behavior and best practices via role-play exercises.
· Lead by example via counter coaching - always work alongside each Studio Manager and MUA to provide on-going Education (customer service, selling skills, sales SOP, product knowledge and personal grooming).
· Review on a monthly basis each MUA’s productivity – AUS, IPT, Biz Mix penetration, new recruitment customer retention. Enhance performance and address concerns via in-store coaching.
· Conduct quarterly MUA appraisal in conjunction with the Studio Manager. Recommend/implement course of action – training needs … etc. Submit quarterly appraisals to Sales and Education Managers to review.
· Attend all training sessions as directed by Sales and Education Managers to improve skills and knowledge.
· Conduct recruitment and selection with Sales Manager for all new MUAs.
1) Sales Management > 15% time allocation
· Collaborate with Sales Manager to develop monthly counter targets and action plans.
· Build strong retailer relationship and support, always negotiate for attractive Brand exposure opportunities and partnership programs.
· Submit a monthly journey plan to the Sales Manager before the start of each month. This journey plan should appropriately reflect Sales and Education priorities.
· Actively participate in monthly MUA/SM meetings and review with Sales and Education Managers on issues such as achievement of sales targets, key business issues, service level, education concerns … etc.
· Strictly ensure Brand Clienteling system is well maintained and executed, quality service follow-up carried out for every transaction, counter operational system effectively managed (reports, POS data, counter image, merchandising, tester/caddy/hygiene units, testers/sampling control, competition activity tracking, magazines, flowers … etc), and customer complaint/feedback procedure is executed according to company policy.
2) People management>10%
· Build emotional linkage with MUAs, enable and develop them
· Can’t exceed turnover rate hurdle
· MUA recruitment and top MUA development plan
· Work with training team for team building
3) Outreach/Special and Press Events > 5%
· Supervise and oversee the set up of the event venue per details directed by Brand.
· Ensure all event logistics and merchandising display are properly arranged as directed by Brand.
· Work with Sales, PR, Education cum field team in all events to ensure objective met.
职能类别: 销售主管
公司介绍
2002年,正式成立在中国的全资子公司,一直致力于为中国消费者提供***品质的产品和服务。集团经营着Estée Lauder雅诗兰黛、Clinique倩碧、Origins 悦木之源、La Mer 海蓝之谜、M.A.C魅可、Bobbi Brown芭比波朗、Tom Ford Beauty汤姆福特美妆等高端护肤彩妆品牌,以及Jo Malone London祖玛珑、Ermenegildo Zegna杰尼亚、DKNY等香水品牌。
在关注销售业绩的同时,雅诗兰黛集团始终致力于集团内人才的发展及培养,同时关注于多项公益事业。集团以家庭文化为本,关心关注每位员工。
欢迎加入“雅诗兰黛公司”大家庭!
联系方式
- Email:jeanne.wang@cn.manpowergroup.com
- 公司地址:天津
- 电话:18630020184