延吉招聘

Purpose & Overall Relevance for the Organisation:

    

    

Application Operations

    

    

The director service management is responsible for leading a team of (senior) service managers managing multiple services. He/ She defines the service strategy and is responsible for overall service delivery.

    

    

Key Responsibilities:

    

    

Service Management

    

    

? Responsible for defining and implementing common procedures / standards / tools for the respective services

    

? Overall responsible for service delivery, ensuring that agreed SLAs are met and the services are delivered in the most cost-efficient way

    

? Defines vendor strategy with global stakeholders

    

    

People Management

    

    

? Form and lead as line manager a team of (senior) service managers

    

? Manage, coach, develop and train the individual team members, input into performance reviews, provide feedback and allocate work considering complexity and experience level

    

    

Project support

    

    

? Ensure with project managers the involvement of operations team

    

? Defines hand-over criteria of projects into regular service operations

    

    

Financials and Controlling

    

? Overall budget responsibility

    

    

Technical Strategy & Planning

    

    

Continuity Management

    

• Provides input to the service continuity planning process and implements resulting plans.

    

    

Business Change Management

    

    

Business Analysis

    

• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
• Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

    

    

Service Design, Transition & Operations

    

    

Availability Management

    

• Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
• Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans.

    

    

    

Service Level Management

    

• Ensures that service delivery meets agreed service levels.
• Creates and maintains a catalogue of available services.
• In consultation with the customer negotiates service level requirements and agrees service levels.
• Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
• Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
• Ensures application / platform or infrastructure improvements are applied to service offering
• Ensures financial management for respective services (cost control, negotiations, purchasing)

    

    

Service Acceptance

    

• Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion.
• Evaluates the quality of project outputs against agreed service acceptance criteria.

    

    

Change Management

    

• Develops implementation plans for complex requests for change.
• Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted).
• Seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management.
• Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.

    

    

Release and Deployment

    

• Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
• Liaises with business and IT partners on release scheduling and communication of progress. Conducts post release reviews.
• Ensures release processes and procedures are applied.

    

    

Capacity Management

    

• Drafts and maintains standards and procedures for service component capacity management.
• Ensures the correct implementation of standards and procedures.
• Pro-actively reviews information in conjunction with service level agreements to identify any capacity issues and specifies any required changes.
• Works with business users to agree and implement short and medium term modifications to demand.

    

    

Problem Management

    

• Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
• Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions.
• Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends.

    

    

Incident Management

    

• Ensures that incidents are handled according to agreed procedures.
• Investigates escalated incidents to responsible service owners and seeks resolution.
• Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
• Analyses causes of incidents, and informs service owners in order to minimize probability of recurrence, and contribute to service improvement.
• Analyses metrics and reports on performance of incident management process.

    

    

    

Stakeholder & People Management

    

    

Relationship Management

    

• Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts.
• Translates communications / stakeholder engagement strategies into specific tasks.
• Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. (For example, may oversee the organisation's promotional/selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives).
• Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to.
• Provides informed feedback to assess and promote understanding.

    

    

People Management

    

• Build the appropriate structure to be able to manage the respective organization effectively, identify and develop the future talents and create realistic succession scenarios for key positions

    

• Ensure appropriate leadership skills are present at every level by creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development
• Allocate the different projects/programs and work streams to the respective teams and employees considering experience, project complexity, workload and organizational efficiency
• Continuously monitor and evaluate team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and make appropriate changes in order to meet business needs.
• Provide team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives

    

    

    

    

Key Relationships:

    

    

• Business Stakeholder / User
• (Senior) Directors of Business IT and their teams

    

• Enterprise, Domain- and Solution Architects
• (Senior) Directors of IT Infrastructure & IT Security and their teams

    

    

    

Knowledge, Skills and Abilities:

    

    

• English language (fluent)
• Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
• Understanding the needs of the internal or external stakeholders and keeping them in mind when taking actions or making decisions
• Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
• Understanding the needs, objectives and constraints of those in other disciplines and functions.
• Working co-operatively (rather than competitively) with others to achieve a common goal.
• Excellent presentation and communication (verbal and written) skills across different levels within a global organization
• Strong general IT background (consulting, project management, operations, broad application and technology knowledge)
• Strong Leadership and communication skills
• Experience in large global organizations comparable to adidas
• Sound understanding of end-to-end business processes in logistic and finance preferable combined with SAP knowledge
• Strong knowledge in service management and operational experience minimum 3 years

    

    

    

Requisite Education and Experience / Minimum Qualifications:

    

    

• University degree or similar in IT or equivalent
• At least 10 years of progressive work experience, at least 3+ years in an IT Service Management role and at least 4 years in IT people management role

adidas is a global leader in the sporting goods industry with the core brands adidas and Reebok. Headquartered in Herzogenaurach /Germany, the company employs more than 56,000 people across the globe and generated sales of EUR 21 billion in 2017. In Greater China, the company employs more than 5,700 people and generated sales of over EUR 3.7 billion in 2017.
adidas China was founded in 1997 and headquartered in Shanghai, one of adidas’ six key cities across the globe. With a population of 24 million, Shanghai is the largest city in China – and eighth largest in the world. It's the country's most important center for culture, commerce, and industry. Sometimes referred to as the "Paris of the East'," Shanghai prides itself for being a fashion capital as well.
Shanghai is also the headquarter of adidas Asia-Pacific market which is crucial to achieving the brand’s mission to be the best sports company in the world.