延吉招聘

  

职位描述

  

1. in-store coaching > 70% time allocation

  

• Provide support, advice and direction to Studio Managers and MUAs in all matters pertaining to their roles and activity in-store.

• Coach each door to ensure the highest of CL service standards is maintained at the point of sale. Coach each MUA on specific service/selling behavior and best practices via role-play exercises.

• Lead by example via counter coaching - always work alongside each Studio Manager and MUA to provide on-going Education (customer service, selling skills, sales SOP, product knowledge and personal grooming).

• Review on a monthly basis each MUA’s productivity – AUS, IPT, Biz Mix penetration, new recruitment customer retention. Enhance performance and address concerns via in-store coaching.

• Conduct quarterly MUA appraisal in conjunction with the Studio Manager. Recommend/implement course of action – training needs … etc. Submit quarterly appraisals to Sales and Education Managers to review.

• Attend all training sessions as directed by Sales and Education Managers to improve skills and knowledge.

• Conduct recruitment and selection with Sales Manager for all new MUAs.

              

2. Sales Management > 15% time allocation

  

• Collaborate with Sales Manager to develop monthly counter targets and action plans.

• Build strong retailer relationship and support, always negotiate for attractive Brand exposure opportunities and partnership programs.

• Submit a monthly journey plan to the Sales Manager before the start of each month. This journey plan should appropriately reflect Sales and Education priorities.

• Actively participate in monthly MUA/SM meetings and review with Sales and Education Managers on issues such as achievement of sales targets, key business issues, service level, and education concerns … etc.

• Strictly ensure Brand Clienteling system is well maintained and executed, quality service follow-up carried out for every transaction, counter operational system effectively managed (reports, POS data, counter image, merchandising, tester/caddy/hygiene units, testers/sampling control, competition activity tracking, magazines, flowers … etc), and customer complaint/feedback procedure is executed according to company policy.

          

3. People management>10%

  

• Build emotional linkage with MUAs, enable and develop them

• Can’t exceed turnover rate hurdle

• MUA recruitment and top MUA development plan

• Work with training team for team building

        

4. Outreach/Special and Press Events > 5%

  

• Supervise and oversee the set-up of the event venue per details directed by Brand.

• Ensure all event logistics and merchandising display are properly arranged as directed by Brand.

• Work with Sales, PR, and Education cum field team in all events to ensure objective met.

      

任职条件

  

• Preferably with cosmetics and / or makeup knowledge and experience.

• Proficient in both spoken and written English and Chinese language.

• At least 3 - 5 years of relevant experience preferred. Great public speaker and presenter. Also an excellent coach and communicator.

• Strong analytical skills, ability to identify critical concerns and prioritize problems-solving issues.

• Excellent team player with great interpersonal skills; ability to inspire and mentor a team, leading by example.

• Counter-based office. Must wear full Bobbi Brown uniform at all times during working hours.

• Ability to manage multiple responsibilities in a fast paced, demanding environment.

• Good knowledge of retail selling with some background in merchandising and retailing.

• Computer literacy is essential, ideally for Word and Excel.

                  

   雅诗兰黛集团由雅诗兰黛和约瑟夫兰黛创始于1946年。如今，雅诗兰黛集团傲居世界化妆品行业领先地位，生产和营销高品质的护肤、彩妆、香水和护发产品。集团旗下拥有超过25个知名品牌，产品行销全球150多个国家和地区。
    2002年，正式成立在中国的全资子公司，一直致力于为中国消费者提供***品质的产品和服务。集团经营着Estée Lauder雅诗兰黛、Clinique倩碧、Origins 悦木之源、La Mer 海蓝之谜、M.A.C魅可、Bobbi Brown芭比波朗、Tom Ford Beauty汤姆福特美妆等高端护肤彩妆品牌，以及Jo Malone London祖玛珑、Ermenegildo Zegna杰尼亚、DKNY等香水品牌。
    在关注销售业绩的同时，雅诗兰黛集团始终致力于集团内人才的发展及培养，同时关注于多项公益事业。集团以家庭文化为本，关心关注每位员工。
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