延吉招聘

Purpose & Overall Relevance for the Organisation:

Application Operations

The service manager is responsible for the day-to-day operations for the respective service, including continuous improvements and service optimizations. He/she will support the Senior Service Manager to act as single point of contact for the business service manager in IT and for key business stakeholders.

Key Responsibilities:

Day-to-day operations

? Manage the day to day operations

? Support service availability and performance

? Maintain and monitoring of service KPIs

? Ensure that the agreed OLAs / SLAs are met

Service management

? Manage escalations and communication during service interruptions

? Act as the single point of contact for business and IT teams related for the respective service

? Regular service reviews with support partners/vendors and reporting to business IT in alignment with operations engineers

Project support

? Support projects to enable successful delivery of project milestones

? Support trainings / organize trainings for key stakeholders

Business Change Management

Business Analysis

• Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
• Assists in defining acceptance tests for these recommendations.

Service Design, Transition & Operations

Service Level Management

• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
• Applies application / platform or infrastructure improvements within service offering
• Supports input for financial management within service offering (cost control, negotiations, purchasing)

Service Acceptance

• Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
• Feeds into change management processes.

Change Management

• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.

Release and Deployment

• Assesses and analyses release components.
• Provides input to scheduling.
• Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management.
• Ensures release processes and procedures are maintained.

Problem Management

• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.

Incident Management

• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.

Key Relationships:

• Business Stakeholder / User
• Business Consultant / Analysts
• Solution Architects
• IT Infrastructure
• IT Security

Knowledge, Skills and Abilities:

• English language (fluent)
• Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed
• Understanding the needs of the internal or external stakeholders and keeping them in mind when taking actions or making decisions
• Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
• Understanding the needs, objectives and constraints of those in other disciplines and functions.
• Working co-operatively (rather than competitively) with others to achieve a common goal.
• Good knowledge and experience in LS Retail Navision for POS and Backoffice functions
• Sound understanding of processes in the Retail environment

Requisite Education and Experience / Minimum Qualifications:

• 3+ years’ experience in IT / Service Management or similar function in large enterprises using SAP
• LS Retail Navision

adidas is a global leader in the sporting goods industry with the core brands adidas and Reebok. Headquartered in Herzogenaurach /Germany, the company employs more than 56,000 people across the globe and generated sales of EUR 21 billion in 2017. In Greater China, the company employs more than 5,700 people and generated sales of over EUR 3.7 billion in 2017.
adidas China was founded in 1997 and headquartered in Shanghai, one of adidas’ six key cities across the globe. With a population of 24 million, Shanghai is the largest city in China – and eighth largest in the world. It's the country's most important center for culture, commerce, and industry. Sometimes referred to as the "Paris of the East'," Shanghai prides itself for being a fashion capital as well.
Shanghai is also the headquarter of adidas Asia-Pacific market which is crucial to achieving the brand’s mission to be the best sports company in the world.